Policy Manager

Title: Policy Manager

Job Description:

Reference number

req49441

Occupation

Policy

Work type

Full-Time

Location

Sydney City

Salary Information

$149,739 - $173,174 base + super

Clerk Grade: 11/12 
Employment Type: Temporary and Ongoing, Full-Time positions available
Hybrid work arrangements, Parramatta - 4PSQ, Gosford or Sydney CBD – McKell Building. Office attendance required 2 – 3 days per week. 

The roles sit within NSW Fair Trading in the Consumer Policy, and Rental, Strata and Property Policy Directorates, Strategy, Policy & Delivery Division

We are seeking strategic, outcomes-focused leaders to oversee complex policy reforms across a diverse range of consumer protection, industry, rental, property and strata issues.
You will play a key role in shaping industry regulation and leading strategic advice to the NSW Government and in support of NSW Fair Trading’s vision to ensure a safe marketplace for goods, services and homes in NSW.
If you want to make a real difference by working on issues that will help improve people’s lives and help businesses in NSW, please come and join us!

About Consumer Policy and Rental, Strata and Property Policy Directorates  
We are a strategic policy hub responsible for delivering law reform and strategic policy across the broad range of legislative areas covered by NSW Fair Trading at both State and National level.  We also support NSW Fair Trading’s intergovernmental engagement. 

Be Part of the Future of Fair Trading 
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. 
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW. 
 
If you’re someone who: 

• Thinks deeply about the needs of people and communities,
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that’s transforming how regulation works — 
  …then there’s a place for you in our future. 

Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. 

About the Role 
You will play a key role in shaping industry regulation and leading strategic advice to the NSW Government and in support of NSW Fair Trading’s vision to ensure a safe marketplace for goods, services and homes in NSW.

These are policy roles (they are not customer service or administrative roles). We are keen to hear from you if you have relevant experience that could transfer to policy, including any of the following:

• Social sciences and the humanities
• Law
• Social research
• Economics
• Behavioural science
• Data analysis
• Operational roles in a regulatory environment
• Government / industry liaison

If this sounds appealing to you, we welcome your application!

Your Responsibilities Will Include:  

• Leading the development and implementation of complex policy and legislative projects.
• Providing high‑level policy and strategic advice to senior executives, Ministers and key government stakeholders.
• Managing consultation processes and stakeholder engagement to deliver robust, evidence‑based policy outcomes.
• Representing NSW Fair Trading on interagency working groups, committees and external forums.
• Building and managing a high‑performing team, including coaching and developing staff.
• Delivering high‑quality research, analysis and policy advice within tight timeframes.
• Driving continuous improvement and supporting best‑practice approaches to policy development across the Branch.
   

To be successful in this role you will demonstrate:  

• Experience leading policy development, legislative change or strategic reform within government or a regulatory environment and providing thought leadership on key policy issues.
•  Experience in building and leading collaborative, high‑performing teams in complex and fast‑paced settings.
• Strong analytical and conceptual skills, with the ability to interpret evidence and apply legislative or regulatory frameworks.
• Excellent communication and stakeholder engagement skills, with the ability to influence, negotiate and build relationships.
• Experience working collaboratively with internal and external stakeholders to shape policy outcomes.
• Sound understanding of government policy and processes.
• Relevant tertiary qualifications or equivalent experience in policy, law, social sciences, economics, research or management.
• A proactive, organised and adaptable approach, with the confidence to respond quickly to changing priorities.

When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities. 

A talent pool may be created from this recruitment for future ongoing or temporary vacancies. 

 

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact 

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact 

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process