Operations and Outreach Assistant

Title: Operations and Outreach Assistant - CNE (HYBRID in Wheeling)

Location: Wheeling Hospital Operations Support Center - 42 Hodges Drive, Wheeling, West Virginia, USA

Hybrid

Full-time

Job Description:

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position. 

The Operations and Outreach Assistant provides comprehensive administrative, operational, and outreach support for the nursing program. This role manages activities related to student engagement, partnership development, and day-to-day program operations to support the mission and strategic goals of the Center for Nursing Education.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.

EXPERIENCE:

1. One (1) year experience in administrative or program support.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Associate or bachelor’s degree in a related field.

EXPERIENCE:

1. Four (4) year’s experience in an administrative or program support role preferably in an educational or healthcare setting.

Core Duties and Responsibilities: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

1. Coordinate community outreach, recruiting, partnership, and community service activities.

2. Plan and execute external events and community engagement initiatives, including management of logistics, registration, communications, and preparation.

3. Engage with prospective students, faculty, and staff, and serving as a knowledgeable representative of the program.

4. Serve as a primary point of contact for prospective applicants and all program inquiries, leading facility tours and meeting with applicants to provide clear, accurate information about the program.

5. Assist student services staff with admissions-related processes and communication.

6. Manage and maintain accurate records and databases related to students, alumni, partnerships, courses, and program activities; assist with data collection, reporting, and analysis.

7. Lead social media and marketing efforts for the site, including development and distribution of promotional materials, newsletters, announcements, and digital communications.

8. Foster alumni engagement through communication, events, and relationship-building initiatives.

9. Collaborate with faculty, staff, and external partners to support program delivery.

10. Provide administrative support across departments.

11. Coordinate the purchase of supplies and equipment, manage inventory, and maintain an organized and professional environment.

12. Support budget tracking, expense reporting, purchasing, and invoice processing in collaboration with the Director of Operations, ensuring adherence to policies and procedures.

13. Answer departmental phones, screen calls, and communicate verbal and written messages in a timely and professional manner.

14. Provide professional customer service and representation for the organization while maintaining confidentiality in all actions and communications.

15. Manage multiple work assignments and priorities to ensure deadlines are consistently met.

16. Work effectively and respectfully as a member of the team, demonstrating professionalism in interactions with peers and leadership.

17. Foster a positive, inclusive, and supportive learning and working environment.

18. Perform other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

2957 WVUH Nursing School Wheeling

Address:

42 Hodges Drive

Wheeling

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.