Manager of Health Information Management

Title: Manager of Health Information Management - Hybrid in Waukesha, WI

Location: Waukesha United States

Requisition number: 2364944

Job category: Medical & Clinical Operations

Primary location: Waukesha, WI

Overtime status: Exempt

Travel: No

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Health Information Manager is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. This role ensures accurate and timely patient health information management, drives continuous improvements, and maintains solid client relationships. The Manager motivates staff to achieve high levels of customer satisfaction and meet organizational goals for customer service and financial performance. Key responsibilities include delivering critical feedback and coaching to facility-based leadership, improving patient, employee, and client experiences, and maintaining solid operational metrics and financial accountability. The Manager is directly accountable for meeting performance metrics and key performance indicators established by both the client and Optum, while fostering a patient-centric culture.

If you are located in Waukesha, WI, you will follow a hybrid schedule with three in-office days per week.

Primary Responsibilities:  

Leadership and Staff Management:

• Lead and direct assigned staff to achieve high levels of customer satisfaction and meet organizational goals
• Provide critical feedback and coaching to facility-based staff
• Ensure accurate and timely patient health information management
• Foster a positive, transparent, and focused working environment to achieve maximum results

Performance Metrics and Improvement:

• Meet performance metrics and key performance indicators established by the client and Optum
• Drive continuous improvements and track performance to exceed Service Level Agreement commitments
• Maintain solid client relationships and represent Optum values
• Conduct regular audits and compliance checks to ensure adherence to standards

Client and Customer Engagement:

• Lead and monitor customer engagement improvement initiatives
• Collaborate with HIM to implement strategies to improve client/customer experience
• Evaluate and address feedback from service/satisfaction surveys
• Develop and implement interventions to mitigate barriers and achieve positive experience goals

Operational Oversight:

• Provide facility-level oversight for revenue cycle performance improvement processes
• Ensure compliance with regulations and standards
• Manage HIM activities and staff members effectively
• Develop and implement policies and procedures to enhance operational efficiency

Human Capital Management:

• Interview, select, and develop individuals within the area of responsibility
• Promote associate loyalty and retention through engagement and inclusion
• Develop work schedules to ensure cost-effective staffing and work-life balance
• Establish and evaluate performance improvement programs using an interdisciplinary approach

Collaboration and Communication:

• Collaborate with customers, employees, physicians, clinics, and other departments
• Conduct regular meetings to disseminate information and provide performance feedback
• Serve as a consultant to regional and facility-based leadership regarding HIM services

Professional Development:

• Maintain professional growth through journals, affiliations, seminars, and workshops
• Participate in continuing education programs and activities related to healthcare and revenue cycle management
• Develop and implement an annual plan for personal and professional development

Financial and Resource Management:

• Manage the financial and personnel aspects of assigned areas
• Optimize resource allocation to meet operational goals

Quality Assurance and Compliance:

• Ensure compliance with federal, state, and local laws and regulations
• Implement quality assurance programs to maintain high standards of service
• Prepare and present reports using statistically sound information

Project Management:

• Lead and conduct special projects, including developing work plans and facilitating resource allocation
• Execute project tasks and obtain assistance from intra and inter-functional resources as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of leadership experience 
• 3+ years of healthcare information documentation experience
• 3+ years of experience with Microsoft Office: Word, Excel, PowerPoint, and/or SharePoint

Preferred Qualifications:

• Certified in RHIT or RHIA - registered health information technician and registered health information administrator
• Proven solid leadership and business driver skills, with the ability to make hard decisions focusing on operational goals
• Ability to influence change and serve as a primary change agent
• Proven solid program management skills with the ability to lead and manage multiple, concurrent projects
• Ability to work with individuals at all levels, including executive, managerial, and staff positions
• Ability to attract, develop, deploy, and retain a world-class revenue cycle team

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.