Manager, Experience Planning Operations

Title: Manager, Experience Planning Operations

Location: New York United States

Job Description:

The Company:

Hearts & Science has been inspired by confident marketers seeking business advantage in a world of personalized digital marketing, where CRM and addressable channels converge, and decisions must be made in real time to aggregate effective reach and deliver the right message at the right time.

Designed to inform brand strategies with real-time insights, Hearts & Science is a data-driven marketing agency with expert media planning and buying capabilities, among other services that include shopper marketing, marketing innovation and content activation.

The Manager of Experience Planning Operations, will be responsible for financial transactions, including but not limited to client budget reporting, planned versus actual, projections and forecasts, client billing, discrepancy management, etc. This individual is a trusted liaison among the Media Strategy team, internal finance, and the client. The objective is to develop and implement sound business management practices within the Client Finance Group. The Manager will help lead the budget management process from end-to-end, enforcing the workflow processes across all departments and ensuring quality control throughout.

Responsibilities

• Act as a point of contact for Client Budget Management, Media, and Finance
• Create and govern all Weekly, Monthly & Quarterly budget documents
• Understand and govern team changes/revisions to budget information
• Manage MediaOcean, MediaTools/Planit, and in-house budget tracking infrastructure
• Manage all Ad-Hoc budget requests
• Maintain and adhere to reporting deadlines/timelines
• Ensure consistency and quality assurance across master documentation
• Collaborate with Budget Project Management, Planning Analysts, Investment and Account Leadership to confirm actualizations and media reconciliation is completed and updated within respective client-facing documentation on time and at a consistent cadence
• Collaborate with Budget Project Management and Planning Analysts to ensure that all invoicing for fees and media is delivered timely
• Respond to client inquiries regarding budget change management, budgetary reporting, and respective budget data segmentation and roll-ups

Qualifications

• 3+ years Media/Finance experience at a media agency is preferred
• Familiarity with finance reporting tools, such as MediaOcean, DDS, Prisma, and MediaTools/Planit
• Advanced use of Microsoft Excel
• Ability to work with scaled excel spreadsheets
• Strong attention to detail focusing on accuracy of data sets, data classification, and association numerical information
• Ability to cross-check formulas & related numbers across systems and reports
• Ability to quickly problem solve to develop solutions
• Strong project management skills and deadline management with reliance on collaboration across multiple teams

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$50,000-$95,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

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