Manager, Client Coding Integration

Title: Manager, Client Coding Integration

Location:

Remote - Nationwide

Full time

Job Description:

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives

• Paid Certifications

• Tuition Reimbursement

• Comprehensive Benefits

• Career Advancement

• This position pays between $76,300 to $114,450annually, based on experience

The Manager of Client Coding Integration is responsible for assisting in the development and evolution of the overall strategy for Ensemble Coding Operations. The Manager is responsible for assisting with all client coding, customer service operational processes and workflow, including but not limited to, new client onboarding, provider clinical documentation improvement, support of operational coding processes, and customer coding relationship management. The Manager interprets client policies and procedures, recommends changes asappropriate, and provides relevant feedback. The Managerassiststhe Director of Coding Integration with the oversight and implementation of Coding Operations operational planning, service commitment, workflowprocessesand internal controls. As the Manager, this person serves as a key promoter of Ensemble PRC Coding Operations andis responsible forsetting the tone of Coding Operations as a service organization, continuouslyseekingto understand, meet, and exceed customer expectations and needs.

Job Responsibilities:

• Sets clear goals and objectives for team members to drive operational excellence and problem-solving initiatives
• Ensures understanding and adherence to policies, practices, and procedures by direct reports, customers, and stakeholders
• Collaborates with practice leadership teams to provide coding direction and guidance, fostering transparency and efficiency in coding processes
• Works closely with PRC Coding Operations to identify and resolve client issues promptly, maintaining alignment with organizational objectives
• Facilitates active engagement of client leadership in coding reporting with physicians, promoting transparency and collaboration.
• Collaborates with client leadership and physicians to ensure customer satisfaction and address coding accuracy concerns effectively
• Maintains effective working relationships with client leadership and providers, serving as a liaison between Ensemble PRC Coding Operations and practice management
• Supports strategic initiatives to enhance working relationships with clients, participating in committee meetings and strategic updates
• Proactively manages operational challenges within practice operations and coding teams, ensuring timely resolution and effective communication
• Contributes to innovation and knowledge sharing efforts within Coding Operations, identifying and implementing process improvements
• Participates in delivering coding training and education programs for physicians and client leadership, promoting continuous improvement
• Supports the performance review process for direct and indirect reports, fostering professional development and organizational success
• Develops curriculum and training handbooks. Creates and delivers presentations to coders, auditors, physicians, and other support staff. Has excellent oral and written communication skillsin order toperform these tasks
• Participate in communication efforts of educational material with medical staff, corporate and operational leadership, department leadership, and coding professionals. Plan, develop, and present educational opportunities for workflow enhancements, clinical documentation improvement,codingand billing regulatory issues, charging processes, and other related revenue cycle trends

Experience We Love:

• 5-7years coding experience

• 3-5 years of supervisory/management experience in Coding

• Experience developing educational materials, delivering presentations, and facilitating training for coding professionals, providers, leadership, and other cross-functional stakeholders.

• Experience working in large organizations is preferred.

• Consulting or proven work experience in areas of process reengineering and project management is strongly preferred.

• Travel to client sites (estimate 20-40% travel)

• PC skills ‐demonstrates proficiency in Excel, PowerPoint, and ability to work in multiple EMR systems (Meditech, AllScripts, Cerner, Power Chart, Epic)

• Tactical execution ‐ oversees the development, deployment and direction of complex programs and processes.

• Customer relationship ‐ establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force behind all value-added business activities.

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Minimum Education: 

• Bachelor's Degree or Equivalent Experience

Licensure/Certification Required:

Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred):

• CPC (Certified Professional Coder)

• CCS-P (Certified Coding Specialist-Phys Based)

• CCS (Certified Coding Specialist)

• RHIA (Registered Health Information Administrator)

• RHIT (Registered Health Information Technician)

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last, and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state-specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location, knowledge, skills; relevant experience, education, licensure, internal equity; time in position.  A candidate's entry rate of pay does not typically fall at the minimum or maximum of the role’s range.