Library Assistant

Title: Library Assistant

Location: West Fargo United States

Salary

$18.18 Hourly

Location 

West Fargo Public Library

Job Type

Part Time

Job Number

LIB202602

Department

Library

Division

LIB

Job Description:

Under general supervision, the Library Assistant provides an exceptional customer experience for all library users, promotes the library's resources and programs to the public, and ensures expedient circulation of materials.

• Contributes to an internal culture of positivity, excitement for continuous organizational change, and a customer focus, through communication and action that reflects the City of West Fargo's values(teamwork, respect, integrity, communication, and service).
• Communicates courteously and professionally. Develops working relationships with others in carrying out job functions.
• Provides direct customer service to patrons, including reference, readers' advisory, and technology assistance.
• Works within library management software to issue library cards, patron notices, process fees and fines, assist with hold and interlibrary loan requests, and check items in and out.
• Provides exceptional service when interacting with patrons and promotes library services to the public. Actively represents the library and may participate in off-site programs and events.
• Instructs customers on use of library resources, including online resources and devices used to access them. Troubleshoots issues.
• Shelves items. Performs shelf reading.
• Resolves customer inquiries related to library policies and patron accounts using independent judgement.
• Monitors the library facilities. Tidies and maintains the good condition of the library and upholds library policies and procedures.
• Performs library opening and closing procedures.
• Conducts special projects as assigned, including display setup and maintenance, collection management and related activities such as shifting, weeding, and inventorying collections.
• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
• Performs other duties as required or assigned.
• High school diploma or equivalent.
• One year of experience in customer service.
• Strong technology skills, including familiarity with the Microsoft Office suite and Windows operating

systems.

• Ability to create and maintain effective working relationships with peers, superiors, other City

departments, subordinates, vendors, contractors, external government agencies and organizations.

• Strong communication skills, both orally and in writing.

PREFERRED QUALIFICATIONS

• Valid driver's license

Schedule Availability

• 12-16 hours per week
• Shifts - Wednesday and Thursday 5-9pm, rotating Friday and Saturday shifts