Intakes Attorney

Title: Intakes Attorney

Locations:

Bakersfield, CA

Studio City, CA

Hybrid

Department: CERT

Job Description:

Position Overview

We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management — the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.

Key Responsibilities

Leadership 

• Lead, mentor, and manage intake specialists and team leads
• Develop and enforce KPIs around:
   
• • Retainer sign-on-first-call rates
  • Missed call minimization
  • Qualified lead conversion
  • Call quality and SOP compliance
     
• Ensure Team Leads conduct weekly 1:1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA tools
• Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion

Technology

• Optimize Salesforce/Litify, telephony, call routing, and AI QA solutions for intake efficiency
• Monitor marketing lead sources and intake data to identify trends and ROI
• Produce weekly/monthly reports on KPIs, performance, and source conversion

Client Experience 

• Maintain high client service standards — ensuring every caller experiences empathy, professionalism, and trust
• Handle escalated calls and ensure legal sufficiency in case qualification
• Regularly audit intake scripts, retainers, and processes for compliance and accuracy

Cross-Department Leadership

• Work closely with Marketing to optimize lead quality and conversion
• Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations
• Provide intake performance updates and strategic recommendations to firm leadership

Workforce Management

• Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends/after-hours
• Partner with HR to recruit, onboard, and retain top intake talent
• Develop a scalable intake training and onboarding program

Qualifications

• Juris Doctor (JD) and active license to practice law in California
• 3+ years of personal injury or plaintiff-side litigation experience (preferred)
• Appetite to lead high-volume teams (20+ staff)
• Excellent communication, empathy, and client service skills
• Ability to foster a sales-driven culture in a legal setting
   

Why Join Us

• Shape and scale the intake engine of a rapidly growing law firm
• Competitive compensation, benefits, and advancement opportunities

Why Levin & Nalbandyan:

• Competitive salary with bonus potential
• Comprehensive benefits including health, dental, vision, and 401(k)
• Paid holidays, vacation, and sick time
• Supportive team culture and opportunities for long-term career growth
• Centrally located Los Angeles office with a flexible hybrid schedule

Life at Levin & Nalbandyan:

• Modern office space
• Opportunities for professional growth and development
• Casual work attire
• Relaxed atmosphere
• Supportive and inclusive workplace culture
• Goal-oriented environment with performance incentives
• Flexible working hours
• Safe work environment
• Lively atmosphere

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Data reimbursement
• Optional Life insurance
• Paid time off