Implementation Specialist, StudySync

Title: Implementation Specialist, StudySync

Location: United States

Job Description:

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

As an Implementation Specialist, StudySync you will use your expertise to oversee the implementation and management of customer needs for all StudySync accounts within your assigned region. You will rely on your effective

communication skills to provide training and support for schools through webinars, product training,

professional development sessions, and sales presentations and to communicate regularly with district leadership, administrators and coaches, teachers, and our sales partner to ensure customer success. You will also apply your organizational skills and attention to detail by tracking account support activities across the customer life cycle including sales opportunities, contacts, communication, training, and renewal business using Salesforce.

Position Information: This is a regular, full-time position, reporting to the Implementation Manager, StudySync.

Compensation: Base pay is anticipated to be between $65,972.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote; to be considered you must reside within 50 miles of
one of the following airports: San Francisco International Airport (SFO), Denver International Airport (DEN), Portland International Airport (PDX) and/or Phoenix Sky Harbor International Airport (PHX).

Travel: You can also expect up to approximately 40% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Oversee implementation and management of account needs for all accounts within the assigned region.
• Provide support for accounts nationwide as needed.
• Utilize Salesforce to track all account data including sales opportunities, contacts, communication, and training.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly and work effectively with districts, school administrators, and teachers to ensure successful program implementation and customer success.
• Collaborate with our partner to support sales and training needs.
• Deliver technical support and troubleshoot customers’ needs and requests.
• Lead online live chat and public webinar sessions for customers and prospects nationwide.
• Maintain a flexible schedule to provide customer training and travel to training sessions, support meetings, and team presentations.
• Facilitate account management across the life cycle of a customer from interest, sales, presentations, onboarding to renewal.
• Manage or assist with team projects, including, but not limited to, webinars, training, and collateral development.
• Other duties as assigned.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree or higher, and at least 5 years of experience in grades K-12 education (6-12 preferred), classroom, or administration; or an equivalent combination of education and experience.
• Knowledge of current educational standards and effective teaching practices.
• Experience leading professional development and/or product training.
• Familiarity with web-based programs such as Salesforce, Slack, Zoom, and more.
• Strong proficiency in Google and Microsoft Office Suites.
• Team player with strong skills in communication, organization, public speaking, and problem-solving.
• Ability to manage multiple accounts, projects, and tasks simultaneously.
• Experience working remotely and independently.
• Willingness and availability to travel for presentations and customer training and meetings within the USA; up to approximately 40% of the time, based on account requests. 

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.