Healthcare Resource Specialist

Title: Healthcare Resource Specialist, Patient Access team - HYBRID Full Time Days

Location: Saint Alphonsus Regional Medical Center - Boise, Idaho

Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a Healthcare Resource Specialist to join our phone-based Patient Access team, providing exceptional customer service to our patients, facilitating the transfer of care between primary care providers and specialists. The phone team works full-time day shift hours, Monday-Friday in Boise.

In this position, you will collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus values and missions. You will support all of the clinic departments and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks.

You will use the Epic software in order to ensure patient information is accurately collected to facilitate the referral process and providing quality service to physicians related to patient information and communication needs. 

About This Position: This work is done primarily over the phone, in a non-clinic setting. To be successful in this position, you must have a strong passion for customer service as well as working within a team. We will provide a minimum of 6 (up to 12) weeks of training before you will work independently.

GENERAL REQUIREMENTS

Education:

• High School Diploma or equivalent required

Experience:

• Previous experience in hospital, medical or insurance office setting preferred.

ESSENTIAL FUNCTIONS:

• Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships. 

• Utilize Epic to schedule patient appointments with primary care providers while gathering demographic and insurance information and checking insurance eligibility.

• Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity.

• Demonstrated listening skills, independent problem solving, and decision-making abilities and has the ability to use critical thinking skills.

• Computer skills: must be able to work in multiple software applications and electronic health record systems simultaneously.

• Well-developed English verbal and written communication skills to portray a professional customer image.

• Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.

• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, offer information regarding transportation services, etc.).

• Be a system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.

• ­Maintains confidentiality of all patients according to HIPAA standards.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.