Head of Operations and Patient Experience - Medical Center

Title: Head of Operations & Patient Experience - Medical Center

Location: Washington United States

Job Description:

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Head of Operations & Patient Experience will oversee special projects and program development for the Ruesch Center for the cure of Gastrointestinal Cancer; and contribute to financial management and strategic initiatives that advance the mission of the Ruesch Center for the Cure of Gastrointestinal Cancers. This role combines operational leadership, project management, and stakeholder engagement - working with patients, clinicians, industry, and community partners - to support the Center's growth, visibility, and impact.

Duties include but are not limited to:

• Lead project management and operational support for current and future Ruesch initiatives.

• Manage and expand key programs such as the Early-Onset (EO) Clinic and Peer Mentor Program

• Support the team through data-driven approaches, project tracking, and strategic prioritization.

• Strengthen partnerships with patients, clinicians, industry, and community partners to expand collaboration opportunities.

• Contribute to grant writing, fundraising, and storytelling efforts to increase Ruesch's visibility and funding potential.

• Support the oversight and management of the Ruesch budget, ensuring reconciliation and efficiency.

• Represent the Ruesch Center at Lombardi Cancer Center, within MedStar, and in community outreach settings.

Work Interactions

The role will lead project and program management for the Ruesch Center, overseeing planning and execution of high‑impact initiatives including the Ruesch Symposium, Patient Summit, annual golf event, ASCO exhibits, monthly clinic tabling, and GI Advocacy Awareness activities. The position supervises Ruesch interns and coordinators, drives promotional storytelling and outreach in partnership with leadership, and uses structured tools and tracking systems to ensure on‑time, on‑budget delivery. The role cultivates relationships across MedStar and Georgetown administrators, research teams, and clinical providers, partners with internal and external stakeholders to access and analyze GI cancer patient data, supports budget reconciliation and efficiency, and works with the Science Director and Advancement to identify and secure grant and industry funding.

Reporting to senior Ruesch leadership and collaborating closely with the Science Director, Deputy Director, and Advancement, this position functions as the Center's operational and strategic hub, translating scientific priorities and patient needs into coordinated events, communications, and funding strategies. The role directly influences clinicians, researchers, administrators, and fundraising staff by providing data‑driven outreach, shaping grant narratives, coordinating cross‑departmental activities, and supervising day‑to‑day program staff; it amplifies clinician and researcher impact through visibility and partnership building, aligns institutional resources to avoid duplication, and represents the Ruesch Center to external organizations to advance shared goals.

Requirements and Qualifications

Education & Experience

• Bachelor's degree or equivalent in social work, public health, non-profit or a related field preferred.

• At least 5 years of professional experience in project management, program development, or related operational roles, preferably within healthcare or non-profit sectors.

• Demonstrated expertise in stakeholder engagement and partnership building across clinical, industry, and community settings.

• Experience of engaging patients with empathy and compassion, enabling connection with diverse patient groups, understanding their perspectives, and providing support.

• Experience of managing staff and providing supervision and performance management.

• Strong analytical skills with experience in data capture, outcome evaluation, and performance reporting.

• Track record of successful grant writing, fundraising support, or development of promotional materials.

• Experience managing budgets, including reconciliation, forecasting, and efficiency improvements.

• Excellent communication skills, including the ability to chair meetings, facilitate workshops, and present to diverse audiences.

Skills & Competencies

• Strong project management skills with the ability to manage multiple initiatives simultaneously and drive results.

• Excellent written and verbal communication skills, with the ability to adapt messaging for patients, clinicians, industry, and community audiences.

• Proven ability to build and maintain collaborative relationships across internal teams and external organizations.

• Strong analytical and organizational skills, with experience working with data to inform strategy, evaluation, and reporting.

• Strategic thinker with the ability to balance long-term planning and day-to-day operational needs.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.

• Ability to work independently and as part of a collaborative team in a small, mission-driven environment.

• Demonstrates a sound knowledge of work with vulnerable groups and safeguarding procedures

• Demonstrates a sound knowledge of work with vulnerable groups and safeguarding procedures

Personal Attributes

• Commitment to advancing patient-centered care and supporting cancer research and advocacy.

• High level of professionalism, discretion, and emotional intelligence when working with patients, clinicians, and partners.

• Flexible and adaptable, with the ability to navigate complex organizational structures and competing priorities.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$54,616.00 - $100,493.33

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.