Energy Assistance Services Case Specialist

Remote - Energy Assistance Services Case Specialist

#M090-28186

 1215 Fulton E, Grand Rapids, Michigan, United States

Position Type Full-time

Job Description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Energy Assistance Services (EAS) Case Specialist is a grant funded position which meets the basic needs for food, energy, housing, transportation, and more for low-income clients. Assists applicants through transactional services. 

Essential Responsibilities:

• Greet clients and establish rapport. Approach clients and colleagues with an open and professional stance, showing respect for each person as a helping professional worthy of trust.
• Work to strengthen client sufficiency and external supports; empower clients to become more independent of emergency services by averaging 4-5 cases with transactions per day (20-25 per week). 
• Promote Pathway of Hope (POH) services to potential clients and facilitate case management of families using the POH plan.
• Use assessment tools provided to help with case planning for transactional and relational work
• Coordinate services to meet client needs by using the case plan, linking clients with available resources to help them achieve their goals.
• Maintain awareness and relationships with community agencies and other social services agencies to help coordinate services to clients
• Participate in committees, meetings and conferences as requested by the supervisor.
• Become fluent in the use of the Information Management System used by The Salvation Army to maintain client files, statistical information and other reports as needed
• Enter and save transactions for reserving needed funds for clients, monitor the available fund balances and request additional allocations as appropriate
• Perform other duties as assigned

Qualifications:

Education/Experience: 

• Degree in social work, sociology, psychology, or related field from an accredited college or university, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• LLBSW or LBSW preferred.

Skills, Knowledge & Abilities: 

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses: 

• Complete Safe From Harm training, and keep current as needed
• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)

Additional Information

Full Time (40 hours per week)

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
  • Medical
  • Dental
  • Vision
  • Hearing
  • Flexible spending accounts
  • AFLAC
  • Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
  • Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
  • Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. 
    • Up to (6) earned sick days per year may be used as discretionary days.
  • Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. 
  • The accrual rate is based upon years of service and approved hours worked.
  • You will receive up to 2 personal days per year based on date of hire.
  • Birthday off with pay.  
  • Paid holidays are effective immediately.

The Salvation Army is an equal opportunity employer.  Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

 Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.