Director of Human Resources Operations

Title: Director of Human Resources Operations - Remote

Location: United States

Job Description:

JOB SUMMARY

This role will support the Director of Human Resources in leading a highly functioning human resources team. Key responsibilities include ensuring all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. The role also involves supporting and implementing training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. Additionally, the role requires developing and distributing clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes.

Furthermore, the role involves partnering with recruiting stakeholders to implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. The Director will lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. Providing guidance and support to resolve associate relations matters in a fair and timely manner, advising managers on performance management practices, supporting, and promoting diversity and inclusion initiatives, establishing Take Care programs and resources to support employee well-being, and leading a transformational payroll organization to ensure compliance with required pay practices are also critical aspects of this role.

CANDIDATE PROFILE

Education and Experience

Required

2-year degree from accredited university in Business Administration, Human Resources Management, or related major, 2 year-experience in human resources management operations, or related professional area

OR

Bachelor's degree in business administration, Human Resources Management or related major

Preferred

Experience in hospitality or contact center industries.

CORE WORK ACTIVITIES

• Ensure all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed.
• Support and implement training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations.
• Develop and distribute clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes.
• Organize and lead town hall meetings to address employee concerns, share company updates, and foster open communication between leadership and staff.
• Partner with recruiting stakeholders and implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings.
• Lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys.
• Provide guidance and support to resolve associate relations matters in a fair and timely manner.
• Advise and provide guidance to managers on performance management practices, including setting goals, conducting evaluations, and providing constructive feedback.
• Support and promote diversity and inclusion initiatives to create a more inclusive workplace culture.
• Establish Take Care programs and resources to support employee well-being, including mental health resources, wellness programs.
• Lead a transformational payroll organization and compliance with required pay practices.

Candidates must be located within a 50-mile radius of either Solon, Ohio CEC Office, or Miami, Florida CEC Office

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.  

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

Pay Range (US/Canada/EMEA)$91,000 - $121,000 annually