Digital Sale Support Representative

Title: Digital Sale Support Representative

Location: Phoenix, AZ, United States

Department: Sales

Job Description:

Description

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. 

I. Job Summary

The Representative, Digital Sales Support is responsible for facilitating live Chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers by use of phone conversations (outbound / inbound), email, chat technology, and other channels to potential clients to promote, sell, and enroll company products and related services. Explains any of the product lines the company offers. Provides accurate information regarding each product line while assisting in the enrollment and/or purchase procedure while exercising the highest levels of integrity in customer service throughout the customer's experience.

II. Essential Duties and Responsibilities

• Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible.
• The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
• Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills.
• Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues.
• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.)
• Prepare reports as needed and/or handle general administrative duties as appropriate.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Technically savvy with high understanding and use of digital products to drive client results.
• Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
• Researching aspects of the waste and environmental services business.
• Closes prospective customer sales using knowledge of WM services.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Corrects errors for setups and service changes as needed.
• Works to understand customers’ needs, issues and requests.
• Work with technical/operations staff to proactively address customer needs.

III. Qualifications 

A. Required Qualifications 

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years in customer service (in addition to education requirement)

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected pay range for this position across the U.S. is $21 - $22.  This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. 

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days.