Digital Project Manager

Title: Digital Project Manager

Location: Charlotte , NC United States

Work Type: Hybrid, Full Time

Job Description:

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are currently looking for a Digital Project Manager to join our growing team! In this role, you will oversee the planning, execution, and delivery of digital projects. You will ensure alignment with business objectives, timelines, and budgets. You will also manage the creative execution process, including resource management for content strategy, user experience, design, copywriting, and business requirements. In this position, you will maintain clear communication with stakeholders to ensure successful project delivery.

As a Digital Project Manager, your duties and responsibilities will include:

Project Execution:

• Lead the execution of digital projects, including eCommerce and Digital Self-Service initiatives, ensuring timely delivery within scope and budget
• Collaborate with cross functional teams, both internal and external, to monitor progress, manage dependencies, and resolve potential roadblocks
• Define and track project tasks, participants, dependencies, and critical details to ensure effective use of resources
• Document and communicate scope changes, assess their impact on timelines, budgets, and resources, and adjust project plans accordingly

Collaboration & Communication:

• Serve as the point of contact for project updates, issues, and communications for all assigned projects
• Coordinate project meetings, distribute meeting minutes, track action items, and ensure deliverables are incorporated into project timelines
• Provide status updates, summarizing key project information for stakeholders

Resource & Risk Management:

• Manage resources across strategy, UX, UI, copywriting, and product teams, ensuring alignment of business requirements with project execution
• Track, assess, and escalate project risks as needed, providing leadership with recommendations for mitigation strategies

Prioritization & Process Improvement:

• Contribute to intake assessments, helping prioritize digital projects based on resource availability and business value
• Support process improvements aimed at enhancing project delivery efficiency and quality
• Lead project retrospectives to identify areas for improvement and implement actionable changes

WHAT IT TAKES TO CATCH OUR EYE:

• Experience: 5+ years in digital program management or a related field, with a Proven experience managing creative execution, including resource allocation for strategy, UX, UI, copywriting, and business requirements.
• Education: Bachelor's degree in Business, Information Technology, or a related field
• Skills:
• Strong communication, facilitation, and organizational skills with experience managing cross-functional teams
• Self-driven, curious, and enthusiastic, with the ability to collaborate effectively across diverse business partners
• Familiarity with digital commerce platforms, self-service technologies, content management systems, analytics platforms
• Problem-solving and adaptability in a fast-paced environment
• Proficiency in project management tools and methodologies, including Asana, JIRA, Smartsheet, Confluence, as well as Waterfall and Agile software development methodologies
• Ability to manage multiple projects simultaneously, delivering on time and within budget

BONUS POINTS FOR:

• Proven track record of successfully managing creative execution, including resource allocation, for large scale digital projects
• Prior experience with the telecommunications industry

#LI-RW1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.