Customer Service Specialist

Title:  CUSTOMER SERVICE SPECIALIST

Location: LECANTO, FL, US, 34461

Workplace: Part Time, Onsite

Department: Administrative and Office Support

Job Description:

Requisition No: 879468 

Agency: Commerce

 Pay Plan: Temp

Position Number: 40099385 

Salary:  $15.00 per hour 

Total Compensation Estimator Tool

Your Specific Responsibilities:

• Monitors and coordinates the delivery of customer service. 
• Informs candidates of available services in the office. 
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services. 
• Critiques and reviews job candidate's resumes as necessary. 
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions. 
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable. 
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools. 
• Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc. 
• Provides and documents a myriad of other Wagner Peyser candidate services in EF. 
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned. 
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff. 
• Provides administrative support including routine administrative duties, special projects, and data analysis projects. 
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite. 
• Maintains compliance with all personnel procedures. 
• Performs other job functions as required
• These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to the job.

Required Knowledge, Skills, and Abilities:

• Knowledge of Business Community is essential
• Interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Time management, oral and written communication and work organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Familiarity with all business services

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.
• Employer will conduct a background and reference check. 
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

• Familiar with community agencies that provide services.
• Bilingual preferred but not required.
• Associate's degree.
• Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

Pay:

$15.00 per hour, 25 hours per week.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Work You Will Do:        

The Customer Service Specialist position works primarily to provide direct customer service and support. A significant part of this position's job duties includes assisting candidates in completing the Career Success Plan, including verifying activities that have been completed and scheduling appointments with the appropriate Career Development Coach. Will assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EF work registration, assist with creation of virtual recruiters, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDT documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.