Customer Education Specialist

Title: Customer Education Specialist (FTC)

Location: United Kingdom

Type: Temporary

Workplace: Fully remote

Job Description:

RemoteCustomer EducationTemporaryTRA063

United Kingdom

Description

Location: Remote, UK

FTC until 30th June 2027

Salary: up to £32,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.

Our MIS and school management tools are already making a difference in over 11,500 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs, and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.

About the role

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.

The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS. The breadth of your role includes training and consulting with schools but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

Core responsibilities include:

• Deliver online and in-person training sessions.
• Design and deliver tailored services to schools, MATs and partners based on professional knowledge.
• Pitch training and consultancy appropriately to users and partners, delivering this accessibly for diverse audiences.
• Articulate Arbor's functionality and best practices to help customers maximize their use of the product.
• Manage services for schools, including setup for new school years, assessments, etc.
• Stay updated on product developments and regulatory changes.
• Maintain and refresh training materials to ensure relevance.
• Self-reflect and provide feedback to enhance the overall customer experience.
• Travel to national client sites and Arbor offices as needed.

Requirements

About you

We’re looking for an engaging and communicative Customer Education Specialist.

Beyond that, we’d love to see:

• A valid driving licence.
• A relevant background in the education sector.
• Ability to convey technical information to non-technical users.
• Excellent presentation and communication skills.
• A positive attitude towards learning and problem-solving.
• Desirable experience with Arbor or similar Management Information Systems.
• Friendly disposition and willingness to assist others.
• A good sense of humour with the ability to inspire others.

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage with presenation

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds.