Customer Communication Lead - Sales

Title: Customer Communication Lead - Sales

Location: Grand Rapids United States

Country: USA

 

State: Michigan

 

City: Grand Rapids

 

Office Location: 1101 - 1111 44th Street - - - - -

 

Business Function: Communications

 

Position Type: Full-Time/Regular

Description

Do you thrive in roles where you can shape communication strategies that influence sales success and energize teams?

 

Are you motivated by creating integrated communication experiences that help sales teams perform at their best?

 

Do you enjoy partnering across functions to solve business problems and deliver clear, consistent messaging to large stakeholder groups?

 

Helping You Thrive By:

• Offering competitive wages and benefits, that support your life both in and out of work.
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
• Creating continuous learning opportunities to help you grow and upskill.
• Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day.
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.

You’ll Support Meaningful Work By:

• Leading communications for the Americas Sales and GCC teams.
• Creating integrated communication experiences aligned with sales priorities.
• Managing communication channels and scaling consistent messages.
• Designing campaigns to influence key sales indicators.
• Equipping sales teams with brand-aligned communication tools.
• Partnering with Marketing, Product Development, and Channel leaders.

Minimum Qualifications:

• Bachelor's degree in English, Communications, Marketing, Media Production, or related field.
• Minimum 10 years of experience in Communications, Advertising, Public Relations, or Branding.
• Evidence of advanced technical, creative, or business writing experience.
• Strong strategic communication skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and tight deadlines.

Desired Skills and Experience:

• Strong strategic communication skills across formats.
• Ability to partner across stakeholders and influence business partners.
• Proficiency in copywriting, editing, layout, and production.
• Skill in managing project logistics and communication metrics.
• Ability to prioritize deadlines and apply creative solutions.

Doing Better for People and Planet:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

 

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

 

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

 

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