Customer Advocate

Customer Advocate, Remote

Location: Tuscaloosa, AL, USA

$17.00/hr + longevity & performance incentives

Full-time

Benefits: Medical, Dental, Vision, Competitive Salary, PTO

Job Description:

Customer Advocate – Full‑Time (Remote)

Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job

Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?

Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.

At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.

Why You'll Love Working From Home With DVS

• Keep your money - no gas, no tolls, no surprise car repairs

• Keep your time - reclaim 5–10 hours a week from commuting

• Keep your sanity - no traffic, no weather delays, no road rage

• Keep your comfort - work in your favorite hoodie, with your favorite mug

• Keep your momentum - grow your career without uprooting your life

Remote work isn't just a perk here - it's a lifestyle upgrade

The Role: Where Compassion Meets Precision

As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill.

You'll shine if you're confident with:

• Real‑time system navigation

• Accurate documentation

• Microsoft Office proficiency

• Clear, professional communication

• Process consistency and compliance

This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision.

Training & Schedule

Full‑Time | Remote | Monday–Friday

• Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.

• Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.  

• Start Date: June 22, 2026

This role is built for reliability, consistency, and long‑term commitment.

What You Bring

• High School Diploma (Associate degree preferred)

• Experience handling complex or sensitive customer interactions

• Strong Microsoft Word, Excel, Outlook, and Teams skills

• Ability to navigate multiple systems at once

• Excellent attention to detail

• Clear, professional communication
• Bonus Points For

• Call‑center or high‑volume environments

• Healthcare or insurance experience

• Advocacy‑based roles (social work, behavioral health)

• Retail or service roles requiring problem‑solving

What You Get

• Competitive pay

• Bonus opportunities

• Comprehensive benefits

• Clear advancement pathways

• A mission‑driven team that values your growth

At DVS, you're not just filling a seat - you're building a career with purpose.

 Who Thrives Here

People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.

If you're dependable, technically confident, and ready to grow, you'll fit right in.

Ready to Build a Career That Works for Your Life - Not Against It?

Your future is calling... and you don't even have to leave the house to answer.

A pre-employment drug screening and criminal background check are required prior to employment.