Correctional Records Supervisor

Correctional Records Supervisor | Tolling Units

Salary $5,259.00 - $7,066.00 Monthly

Location  Multiple Locations Statewide, WA

Job Type Full Time - Permanent

Remote Employment Flexible/Hybrid

Job Number 2026-05164 Department Dept. of Corrections

Division Employee & Organizational Support Division

The high end of the salary range, Step M is typically a longevity step

Department Dept. of Corrections

Division Employee & Organizational Support Division

Description

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel will be required to meet with staff/administer in person testing and more.

This position is represented by the Washington Federation of State Employees bargaining unit.

The Washington State Department of Corrections has a duty to ensure the security of offender records. As a custodian of these records, the Correctional Records Supervisor (CRS) within the Tolling Records Unit ensures compliance with appropriate laws and agency policy.

This position provides leadership and support of the Tolling Unit, which serves as the agency’s custodian for tolling records for individuals under DOC jurisdiction. The unit is responsible for entering, auditing, and interpreting statewide tolling activities that determine Scheduled End Dates (SED), which ultimately mark the end of the Department’s jurisdiction for individuals supervised in the community.

The candidate of choice must be able to supervise and lead others as you will oversee correctional records staff and support each in their job performance. If you are experienced in OMNI, OnBase, and the correctional records process, we encourage you to apply!

A completed application packet will include:

• A Letter of Interest regarding your interest in this position with our agency
• A detailed resume
• Three professional references

Incomplete application packages may disqualify an applicant from the application process.  
We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting. All information may be verified, and documentation may be required. The initial screening will be solely based on the contents and completeness of the application materials submitted.

Duties

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As the Correctional Records Supervisor, some of your duties will include: 

• Manage and provide supervisory direction relating to operational effectiveness of a correctional records office which could include: 
  • Direct and supervise lower-level correctional records Tolling staff as well as the work of the Tolling Unit.
  • Order/request supplies and equipment.
  • Plan, assign, and review the work of the Tolling staff. 
  • Track and report monthly the established metrics for statistical data for the Tolling Unit.
  • Conduct regularly scheduled staff meetings to evaluate the workload and promote teamwork.
  • Assess training needs of staff and arrange for or provide instruction.   
  • Respond to inquiries regarding records issues from internal and external entities.
  • Evaluate employee performance and prepare performance appraisals.  
  • Resolve staff issues, recognize employees, and counsel employees in work-related activities and career development.
  • Interpret Supreme, Appellate, and Superior court decisions, RCWs, and Indeterminate Sentence Review Board redeterminations in order to properly compute or re-compute scheduled end dates for offenders.
  • Train staff on the use of offender database systems, application of public disclosure laws, and criminal history record information laws.
  • Implement operational adjustments within the Tolling Unit resulting from changes to law, court decisions, administrative regulations etc.
• Review and verify supervised individual’s Scheduled End Date (SED) from supervision.
• Provide effective communication and thorough and timely request processing.
• Other duties as assigned

Qualifications

What we need (required qualifications):

• High School diploma or equivalent.
• Three (3) or more years of reconciling tolling activities and verifying scheduled end dates for individuals under the Departments jurisdiction.
• Five (5) years’ of experience maintaining or processing records of individuals under the jurisdiction of the Department of Corrections in an adult correctional agency.* NOTE:  Records are defined as records containing certified copies of original documents relating to the individual’s crime and sentence. These records are not property files, grievance files, administrative files, treatment files, slough files, parole files, counselor files or custody files.

College-level course work in criminal justice, business administration, accounting, social science or a related field will substitute, year for year, for up to two (2) years’ of experience.  

• Must respect and maintain confidentiality. 
• Demonstrated ability to effectively communicate with co-workers, the public, and criminal justice agencies.  
• Demonstrated ability to analyze and solve problems under highly stressful or adverse situations.
• Demonstrated ability to learn and utilize computer-based applications in the performance of job duties.  
• Demonstrated mathematical skills to compute complex sentence structure calculations.
• Demonstrated knowledge of Washington sentencing laws, DOC supervision types, and applicable DOC policy to ensure knowledge of criminal history document processing

What will make your application stand out (preferred qualifications): 

• Two (2) years’ of experience as a direct supervisor or lead.
• Demonstrated knowledge of Washington sentencing laws, DOC supervision types and applicable DOC policy to ensure DOC jurisdiction.
• Knowledge of criminal history document processing.

Special Requirements/Conditions of Employment:

• Pass a CRS aptitude test with 70% or more accuracy.

• Supplemental Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• This recruitment may be utilized to fill more than one position. 
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note:  Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. 
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. 
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. 
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Telework Details

This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer: 

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.