Continuing Education Advisor

Continuing Education Advisor - Grand Canyon University (Remote- Phoenix)

Location: AZ-Phoenix

Job Status: Full Time

Job Reference #: R000061283

Job Description

Come Grow With Us

*Must reside in or near Maricopa County, AZ.

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Continuing Education Advisor to advise current and prospective students on University non-degree programs. Starting salary is $40,000 per year.

While this position is a Phoenix, AZ based role, we are currently in a hybrid remote status. This position may require you to be in the office 2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided.

New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually.

As a Continuing Education Advisor, a typical week might include the following:

+ Counseling. Counsel new and continuing non degree students regarding University policy and procedures, registration, course requirements and payment options.

confidentiality.

+ Partner and influencer. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone, via email, or text, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth.

+ Heart and hustle. As a member of a high-performing team, you will meet performance goals and generate referral activities. You will be responsible for guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Who you are:

You're an energetic goal-getter with a team spirit, who is passionate about the power of education. You're driven, self-motivated and empathetic and have demonstrated success in building relationships, meeting expectations/deadlines, providing excellent service, and multitasking.

You know it's not all about achieving (and often crushing!) your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help non-traditional Grand Canyon University students' level up in their lives through a quality education.

Now is the time to bring your talent to Grand Canyon Education, where you'll have the opportunity to play an integral role in providing Grand Canyon University online students the roadmap for success from application through completion of their first few classes. Here's a taste of how you'll make your mark as an Continuing Education Advisor with us.

The role might be right for you if you have:

• + A Bachelor's degree required
• + No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• + Outstanding time management skills. In this role, you'll be multitasking, so you'll need to show that not only have you honed your time management skills, you also know how to prioritize competing priorities.
• + Clear communication skills. You can explain just about anything to anyone and you're comfortable communicating on the phone and in writing. You'll also need to have well developed listening skills, great follow up skills, and be comfortable helping prospective students work through concerns or roadblocks.
• + Self-motivation and drive to succeed. You're going to take ownership of the time you spend with Grand Canyon University students and truly make a difference by guiding students to help them achieve their goals.
• + High emotional intelligence. In this role, you'll be coaching a diverse range of Grand Canyon University students, each with unique circumstances. Ability to demonstrate empathy is key to success in this role.
• + Computer literacy. We rely on a number of digital tools to help you execute your work and keep you accountable. Proficiency in Microsoft Office Suite is required.

Bonus points if you have:

• + Relevant industry related professional experience.
• + Experience working with CRM tools.
• + Prior call center experience.
• + Ability to work in a high-volume, fast-paced work environment.
• + Good critical thinking, judgment and attention to detail.
• + Excellent planning, organization, multi-tasking

What we'll offer in return:

• + A career where your work makes a difference in students' lives.
• + Ongoing professional development and growth.
• + Outstanding benefits and work perks.
• + Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.
• + Collaborative and supportive work environment...and more!