Content Quality Analyst

Title: Content Quality Analyst
Location: Birmingham England GB

HybridI

Job Description:

We are looking for a detail-oriented Content Quality Analyst to review and validate CMS content against client briefs, defined standards, templates and quality checklists. This role is responsible for ensuring content across the client websites is accurate, consistent, accessible and ready for publication across digital platforms. You will work closely with content authors, editors, client stakeholders and third-party partners to identify issues, resolve defects and improve content quality processes. You will help to raise content quality standards over time through better guidance, training and continuous improvement.

Key Responsibilities:

• Review CMS content against client briefs, defined quality standards, templates and checklists before publication
• Check content for structure, copy accuracy, links, images, tagging, localisation and basic accessibility requirements
• Identify, log and track content defects, ensuring issues are resolved in a timely manner
• Work closely with authors, editors and client stakeholders to correct issues and maintain publishing standards
• Support end-to-end testing across key content and integration touchpoints
• Monitor issues, test failures and recurring issues, escalating where required and supporting root cause resolution
• Provide first-line support for content and platform-related queries
• Advise internal teams and third parties on content and quality standards
• Maintain tracking documentation and provide updates on project status, issues and progress
• Identify recurring quality trends and contribute to improvements in templates, training materials and guidelines

Requirements

• Experience reviewing digital or CMS content against quality standards, templates or checklists
• Able to work on a hybrid basis, with 2 days per week at our Head Office in Fort Dunlop, Birmingham
• Strong attention to detail with the ability to identify inconsistencies, errors and defects quickly and accurately
• Good understanding of content quality assurance principles and best practice
• Familiarity with CMS platforms and digital publishing workflows
• Understanding of basic accessibility, localisation and responsive web content considerations
• Ability to gather and analyse information, prioritise issues and manage multiple tasks or projects at once
• Strong communication and stakeholder management skills, with the confidence to work with internal teams and third-party partners
• Highly organised, proactive and comfortable working independently as well as collaboratively
• Proven ability to deliver high-quality work within agreed timelines

Benefits

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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