Computer Assistant II

Title: Computer Assistant II (Part-time)

Job Description:

2007 - Eagle Branch, Indianapolis, IN, US

Requisition ID: 3308

 Position Details   

Location: Eagle Branch

Hours: Part-time, 20 hours per week  

Schedule: May vary, but will be a combination of day, evening, and weekend hours; including Sundays, and holidays. Weekend shifts are not extra hours.  

Starting Hourly Rate: $18.30

FLSA Status: Non-Exempt  

A successful candidate will…   

• Six-months/one year of advanced study or training past high school or equivalency 
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).  
• Have previous experience working with customers face to face.  
• Have previous experience assisting others with basic computer and/ or software problems.  
• Be available to work day, evening, and weekend hours - including occasional mandatory Sundays. 
• Be bilingual (preferred but not required).  
• Previous experience working in a customer service position and/or working with adult instruction is preferred.   

What does the job look like?   

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels. Develops and delivers computer and technical skill training, for the local community and community groups.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
• Monitor the Computer Lab. Troubleshoot basic computer technical problems.  
• Handle patron’s questions and offer computer assistance.  
• Order supplies as needed and maintain printer/equipment readiness.  
• Process and shelve holds.  
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.  
• Accept and process all outgoing and incoming materials from patrons in a timely manner.  
• Assist patrons with library card applications.  
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.  
• Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.   

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, employer paid basic group life insurance, generous amounts of PTO, 11 paid holidays per year, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V.