Community Specialist

Title: Community Specialist (Temporary, 6 Months)

Location: San Francisco, CA

Job Description:

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is seeking a temporary Community Specialist to manage day-to-day engagement across owned social channels, review platforms, and private communities. This is a hands-on execution role focused on protecting brand trust, driving meaningful customer engagement, and turning community activity into insight and advocacy.

This role balances high-volume reactive work with proactive community-building initiatives. Strong judgment, customer-first orientation, and operational discipline are essential.

This is a temporary position with an expected contract term length of 6 months.

What you’ll do 

Community Management

• Own daily community management across Faire’s social channels, review platforms, and private communities.
• Maintain a 24-hour weekday SLA on priority inbound responses.
• Manage proactive and reactive engagement across Instagram, Facebook, LinkedIn, and Reddit.
• Engage consistently on Faire-owned content and relevant customer content.
• Escalate sensitive or high-risk issues in partnership with Social and cross-functional stakeholders.

Community Program Operations & Activation

• Maintain and grow Faire’s customer and creator database.
• Identify and surface high-quality UGC and strong-fit community members.
• Support social and campaign activations by identifying spokespeople and managing outreach.

Customer Insight

• Synthesize qualitative community feedback into clear, actionable insights for internal teams

What Success Looks Like

• Strong engagement across owned channels and healthy, well-moderated community spaces.
• Customer interactions that reinforce trust and credibility of Faire’s brand voice.
• Social and campaign teams are effectively supported through community activation.

Qualifications

• Experience: 1-2 years managing customer-facing communications on social channels. 
• Strong customer empathy and judgment in public-facing situations.
• Excellent organization and prioritization skills in a high-volume environment.
• Clear written communication and ability to write on-brand, platform-appropriate copy.
• Experience handling escalations of customer issues.

Salary Range

San Francisco: the pay range for this role is $40.40 to $55.55 per hour. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.