Clinical Support Officer - Inpatient Mental Health Service

Title: Clinical Support Officer (Administration Officer Lvl 3) - Inpatient Mental Health Service - Perm FT

Location: Sydney Australia

Reference number

REQ700433

Occupation

Administration and Clerical

Work type

Full-Time

Location

Sydney - West

Salary Information

$73915.12 - $76218.8

Job Description:

Requisition ID: REQ700433
Employment Type: Permanent Full Time, 38 hours per week 
Remuneration: $73,915.12 to $76,218.80 Per Annum+ 12% Superannuation + Salary Packaging

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. 
 

Achieve Something Great 
Join a passionate and supportive Mental Health team where your contribution directly supports the delivery of high-quality patient care. As an Administration Officer Level 3, you will: 

• Play a vital role in supporting inpatient mental health services, ensuring patients, carers and clinical teams receive timely and accurate administrative support 
• Be part of a dynamic multidisciplinary team, working collaboratively to enhance patient experiences and support positive health outcomes 
• Develop valuable healthcare administration skills, including patient systems, recruitment support, rostering, reporting, records management and coordination of essential ward processes 
• Make a meaningful difference every day, helping maintain efficient operations that enable clinicians to focus on delivering exceptional care to Mental Health consumers 
• Build a rewarding long-term career with NSW Health, with opportunities for professional development, ongoing training and career progression within South Western Sydney Local Health District 
   

 

Are You the Right Fit? 
Are You the Right Fit? 

• Experienced in hospital administration with the ability to manage competing priorities in a busy healthcare environment 
• Organised and dependable, with excellent attention to detail and a commitment to accuracy 
• Customer-focused, providing professional and compassionate service to patients, carers and staff 
• An effective communicator who works collaboratively within multidisciplinary teams 
• Proactive and professional, demonstrating initiative and a commitment to safe, efficient and patient-centred care 

 

Selection Criteria 
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. 

• Holds or is willing to undertake a Certificate III in Health Administration or equivalent
• Can you describe your experience undertaking administrative duties in a hospital setting, including responsibilities such as patient administration, appointment scheduling, record management, communication with multidisciplinary teams, and customer service?

• Describe a time when you were faced with multiple competing priorities at work. How did you decide what needed to be addressed first, and what was the outcome?

  If you’d like more details, we’re here to help.

• Position Information

  • Applicants will be assessed against the criteria in the Position Description.

• How to Apply 

  • Read our application guide and tips for improving your application. 

• Diversity, Culture & Inclusion

  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au

  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

• Aboriginal Workforce 

  • For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks

  • 12% superannuation

  • Salary packaging and novated leasing via Smart Salary

  • Annual leave with 17.5% leave loading (for full-time and part-time staff)

  • One extra day off each month for full-time employees

• Work-Life Balance

  • Flexible work options, including hybrid and varied hours (depending on the role)

  • Paid maternity and parental leave

  • Generous leave options like long service and carers leave

• Grow Your Career

  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

• Health & Wellbeing

  • Discounted gym membership through Fitness Passport

  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

  • Wellbeing programs that promote mental health, resilience, and balance

 

Additional Information 

• Vaccination Requirements 

  • All staff must meet NSW Health’s vaccination and screening requirements before starting.

• Child Safe Employment 

  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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  Temporary Positions 

  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.