Case Officer, Training Support

Title: Case Officer, Training Support

Job Type: Permanent - Full Time

Location: Sydney CBD

Job Category: Education & Training

Job Description:

About the RACP 
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals. 

Our Values 
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect 

Why Join Us? 
As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! 

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,  
• 2 days from an RACP office location per week,  
• 1 of the two days per week in office spent with your team.  

Job Description

About the Role

The Case Officer plays a key role in supporting trainees who require additional assistance to progress through their training. Working closely with trainees, supervisors and College stakeholders, the role provides individualised case management, advice and guidance to ensure trainees receive appropriate and timely support.

Key accountabilities include:

• Coordinate trainee support through the Training Support Pathway, Return to Training pathway and examination support services.
• Identify trainee support needs, develop tailored strategies and monitor progress in collaboration with trainees and supervisors.
• Review and analyse training and assessment information to inform case management and progression recommendations.
• Provide advice on relevant policies, training requirements and support pathways.
• Manage complex cases and prepare evidence-based recommendations for College committees and panels.
• Collaborate with College stakeholders to ensure consistent and coordinated trainee support.
• Contribute to the continuous improvement of trainee support services and processes.

Desired Skills and Experience

About You

The successful candidate will have:

• Strong analytical and problem-solving skills, with the ability to assess complex information and make sound, evidence-based recommendations.
• Excellent organisational and administrative skills, with strong attention to detail and the ability to manage competing priorities.
• Strong written and verbal communication skills, including preparing reports, providing advice and presenting information to committees.
• Ability to build effective working relationships and collaborate with a range of stakeholders.
• Ability to interpret and apply policies and procedures, exercising sound judgement, discretion and procedural fairness.
• Ability to work independently and collaboratively, adapting to changing priorities, processes and requirements.