Care Coordinator

Title: Care Coordinator (Remote in CA)

Location: CA United States

Job Description:

Requisition number: 2400860

Job category: Medical & Clinical Operations

Overtime status: Exempt

Travel: No

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

Responsible for welcoming and orienting prospective patients to health enhancement and coordinating delivery of quality services through appropriate data gathering and resource referrals. Acts as the primary point of contact to facilitate effective patient communication in support of the Health Enhancement/Education team to ensure continuity of care across the care of continuum and improve patient outcomes.

If you are located in CA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each internal and external customer
• Contact patients to participate in Health Enhancement/Education programs for chronic condition management delivered by the health enhancement department, and documents correspondences
• Ensures timely outreach to patient population and serves as a primary point of contact between patient and Health Enhancement/Education team to anticipate and appropriately address patient questions and concerns
• Confirms patient understanding of programs available and provides information to patients on available tools, resources, appropriate and new services available
• Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive, and interconnected with team members
• Notifies the Health Enhancement/Education team of patient requests, need for referral, and facilitate referrals
• Facilitates the identification, recommendation and appropriate enrollment to health enhancement programs and other community-based assistance or support programs for a selected patient population
• Assists in care delivery through the provision of scripted health education and monitoring
• Expedites completion of referrals, confirms program scheduling, receipt of pertinent, mailed materials, coordinates, and notifies appropriate team members for follow ups
• Meets or exceeds productivity targets
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with HIPAA standards
• Performs additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High school diploma, G.E.D., or equivalent
• 1+ years of experience in a healthcare setting

Preferred Qualifications:

• Bilingual Spanish
• 1+ years of experience as a medical assistant or clinical administrative capacity with the organization

Knowledge, Skills, Abilities:

• Computer literate
• Basic Microsoft Office skills
• Ability to work with multiple computer platforms simultaneously
• Outstanding customer service skills
• Excellent verbal and written communication skills with ability to read, write, speak, and understand English clearly
• Good critical thinking skills and resourcefulness
• Ability to solve problems effectively assist patients with issues and challenges
• Health literacy and cultural awareness skills to effectively coordinate patient centric care
• Basic understanding of managed care principles
• Understanding Medicare and MediCal / Medicaid benefits
• Ability to perform multiple tasks
• Ability to manage workload and complete assigned tasks within designated timeframes
• Bilingual in English and needed language (based upon demographic needs of panel)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.