Business Analyst - Technical Writer - IT Business Analyst II

Title: Business Analyst - Technical Writer - IT Business Analyst II

Location: Charlotte, North Carolina

(Hybrid)

Job Description:

Job#: 3024664

Job Description:

IT Business Analyst II

Employment Type: Hybrid

Contract Duration: 12 Months

Role Overview

This role involves the creation and maintenance of technical documentation and web-based enablement content for BI platforms and data virtualization. The position requires translating complex engineering and platform processes into clear, structured, and reusable content such as runbooks, SOPs, how-to guides, and training modules. The successful candidate will partner with engineers, analysts, and platform owners to document and publish knowledge to an internal documentation and training site.

Key Responsibilities

• Create and maintain technical documentation including SOPs, runbooks, how-to guides, process flows, and operational playbooks for BI platforms and data virtualization.
• Document end-to-end workflows, covering request, intake, build, validation, deployment, and support.
• Develop troubleshooting guides detailing symptoms, diagnosis steps, resolution, and prevention.
• Maintain a structured knowledge base with consistent templates, naming conventions, tagging, and version history.
• Build web-based training modules with learning objectives, examples, and knowledge checks.
• Convert engineering knowledge into learnable content, including short explanations, visuals, and step-by-step labs.
• Establish and own documentation standards, including templates, tone, style guide, and review workflows.
• Conduct interviews and working sessions with subject matter experts to capture processes accurately.
• Coordinate document reviews and approvals with platform owners, engineering, and governance teams.
• Utilize AI-assisted authoring tools to accelerate the drafting of outlines, rewrites, and summaries while ensuring accuracy.

Required Qualifications

Experience: 3-7 years in technical writing, enablement, documentation, or knowledge management, with a proven ability to document complex technical workflows end-to-end.

Technical Skills: Candidates should be comfortable with data concepts such as datasets, SQL basics, pipelines, semantic models, KPIs, and dashboards. Experience writing for both technical and business audiences is required, along with strong editing skills focused on clarity, structure, and consistency.

Preferred Qualifications

• Experience supporting BI or analytics platforms and/or data virtualization.
• Familiarity with documentation tooling such as Confluence, SharePoint, Git-based documentation, Markdown, and static site generators.
• Instructional design experience, including creating learning objectives, assessments, and progressive skill-building content.
• Experience producing visuals like diagrams, process flows, or architecture charts using tools such as Visio, Figma, or Lucidchart.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Pay Range:

$35 - $44 per hour