Brand and Communications Advisor

Title: Brand & Communications Advisor

Location: Brisbane, Sydney or Melbourne Australia

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Join Gallagher Bassett as a Brand and Communications Advisor, where you'll play a pivotal role in shaping and delivering impactful internal communications to support our Australian operations. In this dynamic role, you'll drive internal communications initiatives, ensure brand compliance and contribute to engaging campaigns that resonate with our leaders and teams. As a valued member of our team, you'll have access to mentoring and professional development opportunities to enhance your skills and grow your career.

This is a permanent full-time position offering flexible hybrid working arrangements, with the opportunity to work from home and from our offices located in Brisbane, Sydney or Melbourne CBD.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

• Support the AU business with internal communications for the Connect series, employee engagement initiatives and other Executive-led initiatives.
• Develop communication collateral (such as internal emails, news articles, graphics, SharePoint pages) bespoke to audience, author, purpose and audience.
• Draft and deliver compelling communications collateral that aligns to our brand, key messages and tone of voice.
• Deliver high-value support to Senior Director, Global Brand & Reputation, and Communications Manager - International on internal campaigns.
• Collaborate with broader MARCOM team to provide communications advice and support on major projects.
• Support business leaders in preparing for crisis or change communications by developing briefing documents, messaging, and materials.
• Manage brand identity, including visual identity, tone of voice, and consistent messaging to protect and enhance reputation.
• Create and manage content calendars, working with direct team members and stakeholders to generate unique content.
• Track and analyse the effectiveness of communication campaigns and initiatives, making data-driven recommendations.

About you

We're interested in hearing from people who possess:

• 3+ years industry experience in a similar role working as part of a communications / marketing team
• Confident writer who can easily adapt tone of voice based on audience and channel
• Responsive and open to feedback
• Detail-oriented and process-driven
• Experience confidently conveying professional advice to leaders
• Strong organisational and prioritisation skills
• Experience with Adobe Creative Cloud and/or Canva and SharePoint / M365 administration (desirable)
• Tertiary education in Communications, Public Relations, Marketing or equivalent (desirable)

What we can offer you:

• Flexible work arrangements - including WFH
• Paid Parental Leave
• Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 2000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.