Associate Registry Officer

Associate Registry Officer

Reference number

req46352

Occupation

Administration and Clerical

Work type

Full-Time

Location

Sydney City

Salary Information

Job Description:

Associate Registry Officer

•  Clerk 3/4 Remuneration:  $84,659 - $92,701pa, plus superannuation and leave loading
•  Opportunity Type:  2 x  Full Time Temporary roles for up to 2 years
•  Location:  Hybrid with 5 days attendance of the Pyrmont office a fortnight

About us 

The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex. 

About the role 

As an Associate Registry Officer, you will deliver essential registry services by assessing and registering significant life events. You will assess applications and documentation for compliance, maintain accurate and secure records, and respond to customer and stakeholder enquiries. Working in a high‑volume environment, you will manage competing priorities, handle sensitive matters professionally, and contribute to a positive customer experience across NSW. 

About you 

•  Ability to assess various incoming applications and registrations; identify whether legislative requirements are met, make appropriate recommendations and take the necessary action to progress the case in line with applicable legislation, policy and procedures.
•  Ability to assess entries to be made into the Register of births, deaths, marriages and relationships, especially registrations for a more complex nature, for example, change of name and late birth registrations to ensure accurate and secure registration in line with Agency policy and procedures.
•  Ability to review and evaluate legal documents from national and international sources and verify statutory declarations and supporting evidence to ensure compliance with legislation and Registry policy.
•  Ability to respond to enquiries and resolve issues from customers, external agencies and stakeholders in relation to the Registry’s products, services and legislative requirements, including receiving, processing and registering applications for various life events to ensure high quality service delivery.
•  Ability to provide high-quality information and assistance to clients and stakeholders via telephone, face-to-face, email and other forms of communication to ensure positive customer experience.

What we need from you: 

Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). 

In your cover letter please highlight how your skills and experiences are relevant to the role. 

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.  

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.