Admissions Advisor

Position: Admissions Advisor

Location: United States

Job Description:

Reports to: Manager, Institutional Relations

Department: Institutional Relations

Location: Remote- Ohio, Connecticut, New Jersey, and Pennsylvania

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!

• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad and TEFL Program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our over 80-year-old mission to make the world a more peaceful place.

Who you are:

The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE's university study and intern abroad programs. Successful candidates will be responsible for serving as an expert for a portfolio of institutions by advising students regarding program options and the application process. You will work closely with Managers of Institutional Relations and other Admissions Advisors. Paramount to student outreach is a focus on providing outstanding service and creative problem-solving to prospective students.

What you'll do:

• Serve as an admissions expert for students, advising them on appropriate programs based on their studies and interests.
• Manage a large volume of emails, texts, and outbound calls, address questions, solve problems, and/or direct people to the appropriate CIEE team member. Respond to inbound inquiries within a 24-hour response time.
• Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process.
• Work with Institutional Relations managers to provide support directly to partner institutions and develop strategies to better serve their students. Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership.
• Support on-campus student engagement opportunities as directed by your Manager.
• Attend training sessions to stay updated on product and/or company updates.
• Upsell/cross-sell of products and services when opportunity arises (e.g., internships).
• Document call information and input data into the company CRM to keep customer records updated.

What you'll bring:

• Bachelor's degree with 1-2 years' experience in sales and/or a customer service-oriented field required.
• Study abroad experiences strongly preferred.
• Must have a high "emotional quotient" (EQ); be approachable, friendly, and able to exude empathy, control in all communications.
• High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills, and ability to multitask.
• Ability to work independently and as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed.
• Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

Location Requirements:

The position is open to candidates located in Ohio, Connecticut, New Jersey, and Pennsylvania.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.