Academic Services Support Specialist

Title: Academic Services Support Specialist

Location: Provo United States

Job Description:

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Academic Services Support Specialist

This position is responsible for providing services to students in the areas of registration and answering general information questions. This position is also responsible for answering incoming telephone calls for the BYU Salt Lake Center and directing them to the appropriate employee or department and to answer the outside call button for entrance to the building.

Note: This is a part-time position (28) hours per week.

What you'll do in this role:

1. Student Services

• Process Clearance to Register forms and assist non-admitted students with registration, tuition, withdrawals, and grade changes.
• Handle student account inquiries in compliance with FERPA and resolve registration/records issues with Enrollment Services.
• Support students, faculty, and visitors in person, by phone, email, and online chat; provide advising information and appointments.
• Provide cashiering services, building access, parking, ID card information, directions, and maintain website accuracy.

2. Communication & Security Operations

• Monitor building access systems, call buttons, and CCTV; determine visitor admittance.
• Answer and route incoming calls and online chats; track staff availability.
• Receive, distribute, and manage mail and packages.

3. Faculty Services

• Support faculty by communicating with students, printing class rolls, and managing mailboxes and office space.
• Oversee copy center operations, supplies, service requests, and issue faculty/staff parking permits.

4. Other Duties

• Complete special projects, coordinate technology repairs, and maintain bulletin boards and shared spaces.
• Cross-train with and assist the Library and Testing Center; perform other duties as assigned.

Required

• High School Diploma with one year of experience in an office environment.
• Strong oral and written communication skills with a professional demeanor; able to actively listen and communicate effectively with students, faculty, staff, and the public across phone, email, chat, and in-person settings.
• Proven problem-solving abilities with proficiency in Microsoft Outlook, Word, and Excel, and experience using office equipment such as copy machines, scanners, and printers.

Preferred

• Associate degree with two years of experience in an office environment, or four plus years in an office environment.
• Experience with a multiple line telephone system and website chat system.
• Knowledge and understanding of the BYU community, the BYU Salt Lake Center, and BYU FlexGE.
• Knowledge and understanding of the BYU student registration policies and procedures.

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• May be eligible for tuition benefits after two years
• Access to the library
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 46

Typical Starting Pay: $17.00 - $21.50

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!