Sr. Salesforce Support Engineer at CrowdStrike

Sr. Salesforce Support Engineer (Remote)

USA – Remote

Full time

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role:

CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape – Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.

What You’ll Do:

• Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
• Resolve customer service issues and skillfully manage complex customer service needs
• Manage end user’s expectations and experience in a way that results in high customer satisfaction
• Collaborate with different dev teams across the platform and bring resolution to the issues
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
• Generate/ update custom reports/ dashboards on need basis
• Perform and document root cause analysis on the major problems & recurring issues
• Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
• Assist with the design and delivery of our platform and associated technical trainings
• Assist developers in troubleshooting leveraging your strong functional & technical expertise
• Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this
• Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
• Complete assigned project responsibilities
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Maintain a flexible and proactive work environment

What You’ll Need:

• Bachelor’s degree (technical degree preferred)
• 3+ years of software development with at least 3 years of Salesforce application development experience
• Experience working with Sales Cloud, Service Cloud and CPQ
• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
• Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams
• Solid understanding of Salesforce Platform Administration
• Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator
• Debugging / Troubleshooting errors
• Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage
• Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code
• Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors

Bonus Points:

• Platform Developer certification
• Experience with Salesforce Communities
• Experience with Copado
• Experience developing UI
• Experience developing REST/SOAP API

Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 – $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.