Key Account Manager at Galvion

Key Account Manager

Title: Key Account Manager (remote U.S.) (Remote)

Location: Marlborough MA US Remote (any location)

Type: Full-Time

Category: Sales

Job Description:

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Responsible for maintaining and expanding relationships with our key business to business clients, understanding their needs, and delivering tailored solutions that drive mutual growth. This role requires a strong understanding of the US defense industry, exceptional communication skills, and the ability to collaborate effectively with internal teams.

WHAT YOU WILL BE DOING

• Develop and maintain strong relationships with key B2B clients in the defense sector that provide products and services under existing and future contracting vehicles.
• You will co-ordinate queries & future business opportunities for a group of designated customers.
• Understand clients’ strategic objectives, operational needs, and challenges to offer tailored solutions.
• Conduct regular account reviews and strategic planning sessions to assess account health and growth opportunities.
• Collaborate with the sales team to develop and execute account-specific sales strategies.
• Identify new business opportunities within existing accounts and explore potential for upselling and cross-selling.
• Monitor industry trends, competitor activities, and market developments to inform strategy and positioning.
• Lead the preparation and presentation of proposals, ensuring they meet client specifications and regulatory requirements.

WHAT YOU WILL NEED TO SUCCEED

• Proven Customer Service experience skills and customer relationship management in the Defense & Aerospace sector
• 3-5 years of Customer Service experience and >3 years defense and aerospace experience
• Military experience preferred but not essential.
• An understanding of FARs/DFARs, OTAs, etc. preferred
• Commercial awareness and numeracy to analyze reports and understand margins
• Good attention to detail; maintaining our high standards for delivery, quality & accuracy

THE TEAM
You will work closely with an accomplished Business Development leader with significant industry experience and be the SME on a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.