Behavioral Health Care Coordinator at Devoted Health

Behavioral Health Care Coordinator

Remote USA

Full time

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States.  And we’ve just started. So join us on this mission!

Job Description

A bit about this role: 

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can improve healthcare experiences and outcomes for our patients.  The Behavioral Health Program is at the heart of this goal.

Devoted Medical has designed a Behavioral Health program to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Members with Behavioral Health conditions often lack access to high-quality care because of lack of access to community resources or personal barriers associated with their behavioral health needs that prevent them from following through to seek care.

We are on a mission to provide well coordinated behavioral health care to Devoted members. Our team combines short term intervention alongside seamless care coordination to support our members securing, and staying committed to community behavioral health intervention.

As a Behavioral Health Care Coordinator you will have the opportunity to provide care coordination services to members referred for Behavioral Health support.

Required skills and experience:

• Bachelor’s Degree and 3 years’ work experience in a healthcare setting
• Two (2) years of experience in a behavioral health setting
• The ability to comfortably multi-task: you’ll be listening, talking and typing all at the same time
• Comfortable working with internal and external stakeholders to advocate for our patients

Desired skills and experience: 

• Prior experience with customer service
• Bilingual preferred (English/Spanish) but not required
• Geriatric experience or experience coworking with a Medicare population
• Health insurance experience, particularly MA or Medicaid
• Prior experience working with complex patients and/or underserved populations

Your Responsibilities and Impact will include: 

• Serve as Behavioral Health’s “Care Traffic Controller,” working closely with patients and other Devoted teams to facilitate and track resolution of clinical needs, such as locating in network behavioral health services, scheduling appointments, collaborating with members to secure ongoing care in their community
• Respond with unconditional positive regard and love in your heart to all members who call into Behavioral Health looking for an in-network BH provider
• Complete telephonic customer support with patients and provider offices
• Prepare for, and actively participate in, weekly Interdisciplinary Team Meetings, helping the team to identify high risk patients, resource needs, and next steps
• Provide continuous administrative and outreach support for patients transitioning from Devoted’s Behavioral Health team to longer term care in their community, ensuring safe, smooth transitions
• Coordinate relationships with community behavioral health partners including locating and confirming in network and community based providers and services as well as performing outreach and engagement with these services
• Operate independently, be self-sufficient, be unwilling to suffer in silence, be vocal when support is needed, be comfortable with ambiguity, and be willing to go the extra mile to ensure Devoted patients are treated like family.

Salary Range:  $22.00 – $29.00 / hour

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more….

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.