Web Operations Specialist

Title: Web Operations Specialist

Location: AUSTIN TX United States

Job Description:

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

• Functional Title: Web Operations Specialist
• Job Title: Web Administrator IV
• Agency: Health & Human Services Comm
• Department: OFFICE OF COMMUNICATIONS
• Posting Number: 21375
• Posting Audience: Internal and External
• Occupational Category: Computer and Mathematical
• Salary Range: $5,797.66 - $7,155.74
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-25
• Shift: Day
• Additional Shift: Telework: Eligible for Telework
• Travel: Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Exempt
• Facility Location:
• Job Location City: AUSTIN
• Job Location Address: 4601 W GUADALUPE ST
• Other Locations:
• MOS Codes: 0673,181X,182X,1D7X1,255A,25B,25D,26B,681X,682X,781X,782X,CYB10,CYB11,INF,ISM,IT,ITS,PA

Under the general direction of the web services director, the Web Operations Specialist supports the planning, governance, performance, reliability, and continuous improvement of public-facing and internal web properties. This role combines content strategy, project coordination, vendor and contract oversight, analytics reporting, website content maintenance, and technical administration of DNS, SSL certificates, and domain name renewals. The position works closely with program areas, communications staff, IT teams, procurement, vendors, and leadership to ensure web services are accessible, secure, accurate, user-centered, and aligned with organizational priorities.

• Performs related work as assigned.
• Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.
• This position is currently working a hybrid telework schedule that reports on-site in Austin, Texas. Telework schedules are subject to change based on agency policy or operational needs.
• Essential Job Functions (EJFs):
• Experience supporting, managing, or coordinating websites, web platforms, digital services, or content management systems. (25%)
• Working knowledge of web content strategy, information architecture, content governance, usability, accessibility (W3C, WCAG 2.1), agency brand standards, and search optimization principles. (25%)
• Demonstrated ability to manage multiple projects, priorities, deadlines, stakeholders, and deliverables in a structured and well-documented manner. (20%)
• Ability to interpret website analytics and translate findings into practical recommendations for content, navigation, performance, and user experience improvements. (20%)
• Experience coordinating with vendors, reviewing deliverables, tracking contract-related activities, and supporting procurement or renewal processes. (5%)
• Experience with management and configuration of SSL certificates, CDN, and DNS; domain registration, web hosting coordination, and related operational processes. (5%)

Knowledge, Skills and Abilities (KSAs):

• Knowledge of enterprise content management systems (preferably Drupal), web publishing workflows, issue tracking tools, analytics platforms, and accessibility testing and/or quality assurance tools.
• Skill in applying standards to web content and operational processes.
• Knowledge of project management methods and tools (preferably Jira).
• Ability to develop dashboards, recurring performance reports, content inventories, governance documentation, operational procedures, and decision-support materials.
• Knowledge of web security, privacy, record retention practices, accessibility, and compliance considerations in government or enterprise web services.
• Strong written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
• Strong attention to detail, problem-solving ability, documentation discipline, and commitment to security, accessibility, and service reliability.

Registrations, Licensure Requirements or Certifications:

• N/A

Initial Screening Criteria:

• Must have three years' experience supporting websites, web platforms, content management systems, or web operations.
• Must have three years' experience creating, editing, publishing, or maintaining website content using established design and brand standards, accessibility standards and workflows.
• Experience coordinating projects, tracking deliverables, managing deadlines, and communicating status to stakeholders.
• Experience using website analytics, reporting tools, or performance data (i.e. Google Analytics, Siteimprove, etc.) to identify trends, issues and recommend improvements.
• Experience with DNS, SSL certificates, domain name renewals, web hosting coordination, or related web operations tasks.
• Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.