Vulnerability Response Operations Lead

Vulnerability Response Operations Lead

Location: Bradenton United States

Job Description:

100% Remote sitting in EST or CST

Employment Type: Contract

Pay Range: $82-85/hr.

Role Overview

We are seeking a Vulnerability Response Operations Lead responsible for owning and advancing the ServiceNow Vulnerability Response platform to improve vulnerability lifecycle execution, data quality, and operational efficiency. This role partners closely with Security, IT Operations, and business stakeholders to streamline workflows, strengthen controls, and deliver clear, actionable insights.

Key Responsibilities

• Shape and refine workflows, SLAs, and escalation paths to improve response quality and operational flow.
• Partner with Security, IT Operations, and Business Units to ensure smooth vulnerability lifecycle execution.
• Identify and implement automation opportunities, such as ticket enrichment, auto‑assignment, and closure validation.
• Strengthen data integrity and workflow reliability by ensuring appropriate controls are implemented and maintained.
• Deliver dashboards that convert raw data into clear insights that help teams take action.
• Track and report core performance metrics to highlight gaps, trends, and operational improvements.
• Serve as a primary point-of-contact for triaging and troubleshooting ServiceNow Vulnerability Response support needs.
• Develop training materials, run enablement sessions, and drive communication to improve platform adoption and user confidence.

Required Qualifications

• Strong background in vulnerability management, SecOps, or GRC.
• Hands-on experience with ServiceNow Vulnerability Response / Configuration Compliance and integrations (e.g., Tenable, Qualys).
• Expertise in ServiceNow automation and dashboarding to streamline processes and create actionable insights.
• Strong communication and stakeholder-management skills for facilitating cross-functional alignment.

Compensation & Benefits

The pay range for this position is $82-85 per hour. A benefits package may be available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. 

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. 

Employee Type:

Contract

Location:

Bradenton, FL, US

Pay Range:

$82 - $86 per hour