Visitor Experience Officer

Title: Visitor Experience Officer

Location: Wotton Under Edge United Kingdom

Job Description:

Summary

We've got an exciting opportunity for you to join our team at Newark Park as the Visitor Experience Officer. Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £16,567.20 pro rata (FTE £27,612 per annum)

Contract: Permanent

Hours/ working pattern: Part-time, 22.5 hours per week. This role includes regular weekend working as well Duty Management responsibilities.

What it's like to work here

You'll be reporting to the Senior Visitor Experience Officer, working closely together as a team of two to deliver an amazing visitor offer at Newark Park. You will be part of a larger team who assist the daily opening and operations of the property.

High on the ridge of the Cotswold escarpment, with uninterrupted views of the valley below, Newark Park is a picturesque estate with a historic home at its heart. Built as a Tudor hunting lodge, a succession of families made it their home over the next 400 years, before it was given a new lease of life by American architect Bob Parsons in the late 20th century. The gardens are built over three levels with seasonal highlights including snowdrops, daffodils, wild garlic and autumn colour. The 750-acre estate is criss-crossed with waymarked walks, which run through a mosaic of habitats.

What you'll be doing

As Visitor Experience Officer, your main focus will be providing and delivering a great service for visitors. With the team you'll be welcoming people and inspiring them to really get to know Newark Park. This will include devising and running events and activities, and creative interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You'll also be responsible for checking the standards of presentation on site and ensuring signage is up to date to explain the amazing work we are achieving around the property. You will be supervising and supporting volunteers, organising rotas and creation days to ensure everyone is included. You could also be asked to think of potential social media stories or writing content for press releases or our web pages.

Who we're looking for

We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places