VIP Marketing Strategy and Support Manager

VIP Marketing Strategy and Support Manager

Location

The LINQ – Corporate, Las Vegas, Nevada, United States

Work Arrangement

Hybrid

Schedule

Full-time

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission:  “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

Job Summary

Responsible for implementing, executing, and measuring VIP ESS initiatives across the Caesars Entertainment enterprise. Work collaboratively with casino marketers and operators to ensure effective execution of VIP strategies. Lead, coach, and support one or more direct reports. Proactively reviews VIP business operations and market trends to identify opportunities and risks. Serves as a strategic consulting resource for on-property VIP Leadership, providing insights and recommendations to optimize performance. Directly supports the Vice President of VIP Marketing Strategy & Support to ensure alignment with regional objectives and enterprise standards. 

How You Will Create the Extraordinary

• Will lead in tracking customer commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements. 
• Manages implementation and adoption of all new initiatives and policies. 
• Ensures utilization of tools, programs, and guidelines are adhered to consistently across the enterprise. 
• Optimizes revenues and efficiencies through effective use of contact and service strategy. 
• Assists in defining VIP segmentation by establishing sound criteria and enforcing standards. 
• Identifies new segment/opportunities via tools and capabilities such as RTCM and SMART. 
• Works with leadership in creating and implementing goals that reward behaviors aligned to the overall strategy. 
• Supports property-level training initiatives to ensure team members are confident and proficient in utilizing all tools and systems effectively. 
• Manages the payment and incentive process for various VIP programs. 
• Responsible for managing all host hiring and associated contracts. 
• Assists leadership in developing a financial operating plan that reflects business needs in the upcoming year. 
• Position requires travel as needed to support business objectives and property engagements. 

What You Will Need

• 3+ years of marketing experience; deep understanding of finance and drivers of performance. 
• Must have three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred). 
• College degree or equivalent experience preferred. 

ADDITIONAL REQUIREMENTS

• Excellent interpersonal, communication, problem solving, leadership, and analytical skills required. 
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. 
• Strategic problem-solving skills, yet comfortable overseeing day-to-day activities. 
• Must be a proactive change agent. 
• Knowledge and experience with Microsoft programs: Excel, Access, and PowerPoint preferred.   
• Must be 21 years or older

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Inf

Job Category                     Sales and Marketing

Job Schedule                    Full time

Locations                          The LINQ_Corporate

                                         (Hybrid)