UX Researcher, Vehicle Experience

UX Researcher, Vehicle Experience

Foster City, CA

Product – Experience Design / Full-time / Hybrid

We are looking for a mixed-method Vehicle Experience Researcher, which will be the glue between the digital interface and the physical cabin experience for Zoox. This role requires a high-velocity researcher who is just as comfortable designing a complex quantitative benchmark study as they are running extensive in-vehicle testing. You will navigate the unique intersection of software and hardware, ensuring that everything of the vehicle works as a single, cohesive system.

In this role you will:

• Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns
• Synthesize insights into clear frameworks that inform product direction
• Contribute to defining principles that guide the evolution of in-vehicle experience
• Move beyond individual features to map the entire end-to-end vehicle rider experience journey.
• Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined.
• Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves.
• Lead a high volume of testing sessions within the vehicle to validate features. 
• Investigate how digital touchpoints sync with physical movements and cabin environments.
• Partner closely with Product, Design, and Vehicle Engineering
• Translate research findings into clear implications for product decisions
• Proactively identify opportunities where research can drive impact

Qualifications

•  7+ years of experience in UX Research, HCI, Human Factors, or a related field
• Strong experience in both qualitative and quantitative research methods. Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets.
• A portfolio that demonstrates research on products with both hardware and software touchpoints.
• Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective.
• Ability to travel 5–10% within the US to support testing and research initiatives

Bonus Qualifications

•  Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home).
• Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles.
• Experience working in large, complex organizations where building cross-functional alliances is key to getting things done.

$157,000 - $188,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.