UX Designer - Senior - Subject Matter Expert

Title: UX Designer (Senior / Subject Matter Expert)

Location: Remote

Full Time

Job Description:

We are looking for a visionary UX Designer who sits at the intersection of art and technology. This person

brings a strong visual and graphic design sensibility alongside hands-on IT fluency — someone equally at home

sketching a service blueprint on a whiteboard and producing pixel-perfect prototypes in Figma. You will be

embedded across delivery teams, working directly with clients to imagine, visualize, and validate digital

products before a single line of code is written. This is not a front-end development role — it is a creative,

research-driven, client-facing design position that shapes how users experience the solutions we build.

This role is remote, with an expectation of periodic onsite work to support client and team needs. On-site frequency will vary based on project requirements.

Key Responsibilities

• Lead end-to-end UX engagements: discovery, user research, journey mapping, wire-framing, prototyping, and design validation.
• Conduct user interviews, stakeholder workshops, and usability testing sessions to surface insights that drive design decisions.
• Produce high-fidelity mockups, interactive prototypes, and design systems in Figma (or equivalent tool) that bring client visions to life.
• Develop service blueprints, personas, user flows, and experience maps that communicate the full service landscape across front- and back-stage.
• Facilitate co-design sessions with clients and end users, helping non-technical stakeholders clearly see and react to proposed solutions.
• Collaborate cross-functionally with project managers, developers, business analysts, and cloud architects to ensure design intent carries through to delivery.
• Champion accessibility and Section 508 / WCAG compliance in all design artifacts.
• Establish and maintain UX standards, reusable component libraries, and design governance practices across multiple project portfolios.
• Mentor junior designers and advocate for human-centered design principles within technical delivery teams.

Requirements

Required Qualifications

• 7–10+ years of UX/service design experience with a portfolio demonstrating end-to-end design work for complex digital systems.
• Expert proficiency in Figma (or Adobe XD / Sketch); able to build interactive, client-ready prototypes independently.
• Demonstrated background in visual/graphic design, fine arts, illustration, or a related creative discipline — an eye for aesthetics is essential.
• Strong service design practice: experience producing service blueprints, journey maps, and experience frameworks across multi-channel services.
• Comfortable in client-facing settings — skilled at facilitating workshops, presenting design rationale, and incorporating feedback constructively.
• Solid understanding of IT systems and application architecture; able to speak credibly with developers without being one.
• Experience working in Agile / DevSecOps delivery environments alongside engineering teams.
• Knowledge of accessibility standards (Section 508, WCAG 2.1 AA) and federal digital service guidelines (USWDS or equivalent).
• Cross-functional collaborator who thrives being distributed across multiple teams and programs simultaneously.

Desired Qualifications

• Experience supporting federal, defense, or public-sector digital transformation programs.
• Familiarity with user research analysis tools (Dovetail, Miro, Optimal Workshop).
• Background in content design, information architecture, or UX writing.
• Agile, IDEO, or formal UX certification (Nielsen Norman Group, etc.).

Additional Information

• Successful completion of a client-required background investigation and suitability determination will be required.
• The ability to obtain and maintain a federal security clearance may be required based on the engagement.
• Bachelor's degree in Design, Visual Arts, Human-Computer Interaction, Communications, or a related field. Master's preferred for SME-level candidates.
• Agile or UX certification preferred (e.g., Nielsen Norman UX Certificate, Certified Usability Analyst).
• A portfolio of work is required and will be reviewed during the interview process.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Employee Bonus Programs