User Experience Strategist

Title: User Experience Strategist

Location: United States

Job Description:

Section 1: Position Summary

Shape the long-term user experience vision for web, mobile, and AI experiences that help millions of people achieve their financial goals. Use design thinking techniques and foster strong collaboration across business, product, design, analytics, and technology to translate business strategy, client insights, and market trends into actionable UX direction for product teams. Solve complex, large-scale problems and create experiences our clients love and that drive results for the business. Lead the UX discipline and drive culture and process improvements. Use creative and technical problem-solving skills to guide UX strategy. This is a senior individual-contributor role with broad strategic influence.

Section 2: Job Functions, Essential Duties and Responsibilities

• Drive UX strategy, principles, and north-star experiences for the most complex, program-level initiatives.
• Present experience vision, strategy, and recommendations to leadership and senior stakeholders to guide execution and decision making.
• Partner with leadership across Product, IT, and Analytics to deeply understand core business and user goals to identify new opportunities. Provide the vision and ensure the necessary alignment to translate those opportunities into concrete, outcome-focused solutions.
• Partner with UX research for discovery work, research synthesis, journey mapping, service design, and opportunity framing.
• Guide teams in prioritizing user needs, accessibility, and long-term experience value.
• Evaluate emerging technologies and industry trends to inform strategy.
• Lead experience and design reviews, providing strategic direction, actionable feedback, and quality oversight for designers to ensure alignment to experience vision and standards.
• Extensive knowledge of the competitive landscape and of the Ascensus brand.
• Drive a user-centered design culture, innovation, and process improvements up, down, and across the organization.
• Build strong, collaborative relationships across design, business, development, and analytics teams. Manage expectations within the team and with clients.
• Use qualitative and quantitative data to drive design decisions and ensure that solutions have the intended impact.
• Assist with other tasks and projects as assigned
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision

• Position will report to SVP, UX

Section 3: Experience, Skills, Knowledge Requirements

• Undergraduate degree or equivalent experience in a creative or technical field. Graduate degree preferred.
• Minimum 10 - 15 years of experience or equivalent combination of experience and education.
• Portfolio demonstrating extensive experience solving the most complex UX problems and designing thoughtful, innovative web and mobile experiences for large-scale clients.
• Exceptional collaboration skills. High degree of creativity, empathy, and passion.
• Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute. Able to drive clarity on the largest and most difficult projects.
• Expert in Design Thinking, Agile, and Lean methodologies.
• Highly proficient in the use of design and prototyping software (Figma)
• Knowledgeable about AI enablement for UX
• Deep knowledge about web, mobile, and AI UX patterns, best practices, and emerging technologies. Understanding of HTML/CSS.
• Excellent organizational skills. Able to switch between tasks across projects.
• Able to give and receive feedback and interpret critique to enhance project outcomes.
• For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better. If you are unsure of your internet speed before applying, please check with your service provider.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").