Underwriting Tech Support Representative

Title: Underwriting Tech Support Representative

Department: Underwriting

Job Description:

Location: Bloomington, Minnesota (Remote) | **Applicants must live in MN, IA, WI, SD, IN, KS or NE. Some travel to MN may be required for this job.**
Pay: $24.16 to $33.83 per hour 
Ranked #8 Top Workplace – Midsize Employer, MN

 

About the Role:
If you’re detail-oriented, enjoy working behind the scenes, and like making processes run smoothly, this role is for you. As an Underwriting Support Representative, you’ll play a key part in keeping policy changes accurate, timely, and organized—supporting underwriters and ensuring a seamless experience for internal teams and customers.

 

 

What You’ll Do:

 

 

• Evaluate and process endorsement change requests, ensuring all updates to policies are accurate, complete, and aligned with established procedures.


• Enter and manage policy transactions in internal systems, including cancellations, reinstatements, and policy updates.


• Support underwriting teams by handling administrative tasks, running reports, and assisting with projects and assignments.


• Maintain organized and up-to-date electronic underwriting files, particularly for endorsements and policy changes.


• Communicate clearly with underwriters and internal teams, responding to emails and sharing important policy information.


• Assist with dividend plans, retention calculations, and reporting for program or group accounts.


• Deliver consistent, high-quality service while meeting service-level expectations and team standards.


• Collaborate with team members, agents, and other stakeholders to meet individual and team goals.



 
•  

 

 

 

 

 

What We’ll Like About You:

 

 

• You have a 2-year degree or equivalent experience, along with at least 2 years of customer service in a professional setting.


• You bring strong attention to detail and accuracy, especially when working with data and policy information.


• You’re organized and able to manage multiple priorities and deadlines without missing a beat.


• You have solid communication skills and feel comfortable working with cross-functional teams.


• You’re comfortable with numbers and have good math and analytical skills.


• You’re proactive, eager to learn, and interested in building knowledge in insurance underwriting and finance.


• You can work both independently and collaboratively, contributing positively to a team environment.


• You’re proficient in Microsoft Office tools like Excel and Word, and confident navigating systems and processes.
   



 
•  

 

 

Why You’ll Love Working Here

 

 

We want your work life to feel balanced, rewarding, and supported. Here are just a few of the benefits SFM offers:

 

 

• Comprehensive medical, dental, and vision coverage (plus HSA/FSA options).


• Significant Cash Benefit if You Opt Out of Our Health Plan


• Flexible hybrid work environment.


• 401(k) with both Traditional and Roth options + company match.


• Contributions toward student loan repayment.


• Generous PTO, 9 paid holidays, and paid parental leave.


• Monthly home internet allowance.


• Free life insurance, short-term & long-term disability coverage.


• Incentive bonus opportunities.


• Adoption financial assistance.


• Pet insurance.


• Annual company-wide volunteer day.


• Discounts on gyms, fitness apps, and wellness programs.



 
•  

 

 

 

 

 

Who We Are

 

 

SFM is the leading workers’ compensation insurer in Minnesota, with a growing presence across the Midwest. We’re proud to be recognized as a Top Workplace (#8 midsize employer in MN) thanks to our supportive culture, commitment to our employees, and focus on doing what’s right. Learn more by clicking here.

 

 

 

 

 

The base pay posted is just one component of SFM’s total compensation package. The salary range listed represents the full compensation range for this position. Job title and starting pay will be based on the selected candidate’s relevant knowledge, skills, abilities and/or experience, and education, if applicable as well as internal equity with other employees in the same job classification.#SFM

 

 

 

 

 

 Work Environment and Physical Demands

 

 

Work takes place in a remote semi paperless environment within a home office setting or in-office setting, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear, and maintain concentration and focus. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.  Regular attendance is required. 

 

 

 

 

 

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. SFM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, status with regard to public assistance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.