Telephonist

Title: Telephonist

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9165-26-09-044

Job locations

The Rotherham NHS Foundation Trust

Moorgate Road

Rotherham

 

S60 2UD

United Kingdom

Job Description:

Job summary

 

A vacancy has arisen for Switchboard Operatives working 7.30am - 7.30pm x 3 shifts to join our established team of staff within the main Switchboard facility. The post holder will be required to be flexible to meet the service requirements and be available to work night shifts 7.30 pm - 7.30 am when requested. Have excellent communication and organisational skills coupled with sound experience of using a PC, have a confident and polite telephone manner and the awareness of confidentiality issues.

 

Applicants must be trustworthy, reliable and be able to prioritise work load and adhere to any emergency situation following departmental procedures.

 

Main duties of the job

 

Working as part of a team but must possess the ability to work individually under demanding circumstances.

Assist in the provision of an efficient and courteous call handling service, using the current and any future call handling/monitoring/processing equipment and associated screen based equipment.

Dealing with enquiries from staff and general public.

Ensuring knowledge of and participating in the Major Incident and Emergency Procedures and associated documentation to ensure the accurate collection, dissemination and recording of information and actions.

Participating in the operation and recording of various call out procedures.

 

Operation of staff location systems and issuing of pages, bleeps and phones in accordance with guidelines.

 

About us

 

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey ,show progress in areas that matter most to staff. We have seen good results in how colleagues feel about health and wellbeing, alongside increased confidence that employees are recognised and supported

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

 

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

Please note that the Trust does not currently offer Skilled Worker visa sponsorship for this role. Applications are welcomed from candidates who can demonstrate an alternative right to work in the UK.

 

Job description

Job responsibilities

 

Please see attached job description and person specification for full details of the role and responsibilities.

 

Person Specification

Experience

Desirable

• Experience of call processing on a large switchboard, and/or a hospital switchboard. Knowledge of PCs, i.e. MS Windows O/S, Word Processing, would be an advantage.

Qualifications

Essential

• Literacy and numeracy skills gained through GCSE qualification.
• Computer literate

Desirable

• Willing to work towards relevant qualification.

Knowledge

Desirable

• Policies, practices and procedures e.g. NHS national policies, standards, requirements and directions that relate to job role.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham NHS Foundation Trust

Moorgate Road

Rotherham

 

S60 2UD

United Kingdom