Technology Operations - Business Analyst

Title: Technology Operations/Business Analyst

Location: Edina, MN

Job Description:

Description

EVEREVE inspires women to move forward in their fashion and in their lives by offering modern, curated pieces-along with expert styling-to ensure women feel confidently put together. Our 100+ stores, booming e-commerce business and a fast-growing subscription box service, Trendsend, reach over one million customers every year.

Living our core values and treating everyone with HEART (humility, empathy, authenticity, relationships, tenacity) creates a shared purpose and collaborative community-and it's also a key part of our success. Join our team to help shape the future of an ever-growing, ever-evolving brand!

About the Role:

Do you enjoy creative problem solving and defining innovative technology solutions that have real impact on end users and propel business growth? EVEREVE is seeking an entrepreneurial-minded Technology Operations Analyst to help build and enhance our technology systems and infrastructure as we continue to grow our brand nationally.

In this role, you will collaborate across teams to define and document technology solutions and support the operational stability and security of our data and information systems in use by EVEREVE's internal and external customers. You'll have the opportunity to stretch your analytical abilities and develop thoughtful and creative solutions that impact and support our customers, stores, warehouse and Home Office.

Reporting to the Chief Technology Officer, you will be involved in implementation and operations across key technology initiatives. A "day in the life" may find you:

• Documenting system architecture and integration dependencies
• Supporting best practices for acceptance and rollout of initiatives
• Planning, directing and supporting systems, data and workflow needs of our technology solutions
• Understanding how business needs are met by each existing IT system; working with internal partners to identify ongoing or new business needs and find IT solutions to support
• Understanding system integrations and troubleshooting as needed
• Monitoring health of business applications and websites; identifying, diagnosing and troubleshooting issues as necessary
• Planning, testing, and implementing process and configuration changes across the organization
• Fielding escalated user questions, troubleshooting issues, and working with 3rd party vendor support as needed
• Partnering across aspects of retail operations, including infrastructure, hardware, POS software and integration with ERP
• Coordinating adjustments and validating fixes with partners and communication to users as necessary

Requirements

What you'll bring to EVEREVE:

• Degree in Computer Science, Business Administration, Engineering or related discipline with information technology focus or equivalent work experience.
• Minimum of 3 years in a technology service delivery or project implementation role
• Creativity, curiosity, and a strong desire to add value to our customer/end-user experience. Self-driven and comfortable with uncertainty.
• A love for overcoming challenges and solving problems.
• Experience with retail software systems or ERP
• Experience with Zendesk is a plus
• Sense of urgency to solve immediate issues
• Tenacity and follow through to see new and ongoing projects through to completion
• Excellent communication skills and ability to foster strong team partnerships

EVEREVE Benefits and Perks:

• Self-Managed PTO: Time off is yours to plan and use as you need it
• Affordable Health Insurance: 80% employer-paid premiums for medical and dental for team members; 50% covered for eligible partners, spouses and dependents
• Parental Leave: Generous paid leave benefits for maternity, paternity and adoption to enjoy time with your growing family
• Flex Spending Accounts: Benefit from pre-tax savings for out-of-pocket healthcare or dependent/daycare costs
• Additional Insurance: Company paid life insurance and short- and long-term disability
• 401k +5% Match Contribute to your financial future and receive a 5% company match with immediate vesting upon eligibility
• Fashion Discount: Enjoy a 30% discount on all EVEREVE product when you shop in our stores
• Flexible Work Model: Offers the balance of work from home flexibility with 4-day in-office presence to build connection with team members
• Culture of Purpose: Experience a culture of purpose rooted in our HEART Values - Humility, Empathy, Authenticity, Relationship and Tenacity