Technology Enablement and Support Manager

Title: Technology Enablement and Support Manager (0367)

Location: Brooksville, FL United States

Job Category: Management

Requisition Number: TECHN002888

• Full-Time
• Hybrid

Job Description:

Work for Our Water Resources.

Help protect one of Florida's most vital resources - water - with a career at the Southwest Florida Water Management District (District).

The District is a government agency whose mission is to protect water resources, minimize flood risks, and ensure the public's water needs are met. We serve a population of nearly 6 million people in west-central Florida as directed by state law.

Join our Information Technology Bureau

Support the District's Information Technology Bureau (ITB) by leading a forward thinking, highly responsive, customer‑focused technology support function in a fast‑paced, collaborative, team‑oriented operating model. As part of the ITB leadership team, the Manager, Technology Enablement and Support Services will directly oversee a team comprised of desktop support technicians and endpoint specialists, ensuring District staff have the modern digital workplace tools, training, and seamless support needed to perform their responsibilities efficiently. This position operates within a modern mesh organizational framework working closely with the other section managers and reports directly to the Information Technology Bureau Chief. This opportunity provides the ability to make a meaningful impact across the organization by improving end‑user experience, driving touchless automation, strengthening device lifecycle management, and advancing automation and operational excellence through ITIL/ITSM practices. Key skills include strong leadership and team‑management abilities, excellent communication, a commitment to service quality, and proficiency in modern endpoint management technologies.

The District supports employees who prefer a flexible schedule or a remote work schedule so that they can enjoy their time outside of the District through work-life balance. This role is considered hybrid, which means the employee will be required to come on-site and may work a portion of their time remotely (must live in Florida) after successful training. Come build a career that is challenging, fulfilling, and helps support the District's mission to protect Florida's water resources.

District employees are offered an excellent total rewards package that includes:

• Florida Retirement System (FRS) District Total Contribution 14.03%
• 9 paid holidays (+ 1 floating holiday)
• Generous vacation and sick leave
• Paid Parental Leave, including Maternity, Bonding and Family Supportive Work Program
• Medical and dental insurance (91- 97% District paid)
• Vision insurance
• Deferred Compensation Program
• Basic and voluntary life and AD&D insurance
• Long-term disability (District Paid)
• Prescription drug coverage & mail order program
• Health savings & flexible spending accounts
• Flexible schedule for work-life balance
• Legal and Identity Theft protection
• Wellness program
• Public service loan forgiveness qualified employer
• Tuition reimbursement ($5,250/year)
• State adoption benefit qualified employer
• Employee Assistance Program (EAP)
• Transfer in years of service for other public sector work - towards the FRS program and sick time

Starting Compensation:

IT Manager 2 $90,270.00 - $106,200.00

IT Manager 3 $95,580.00 - $115,758.00

The starting salary range for the IT Manager position reflects the minimum to 50% of the compensation. The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.

Essential Functions

• Minimize and eliminate friction between District staff and the technologies required to perform their responsibilities by ensuring staff have the tools, training, and support needed to execute the District's mission efficiently.
• Provide hands‑on leadership to an agile support team of 8-12 desktop support technicians and endpoint specialists, fostering a high‑performing, highly responsive service culture.
• Collaborate across the IT Bureau-specifically alongside Enterprise Infrastructure, App Dev & Data Architecture, and the Project Management Sections within the Information Technology Bureau to ensure new enterprise systems, updates, and databases transition seamlessly to end-users with zero business disruption.
• Partner closely with the support team to coordinate and deliver seamless technical support for approximately 630 District staff members and all associated endpoint technologies.
• Drive digital workplace adoption across 630+ staff by contributing to the ongoing development of self-service knowledge bases, targeted micro-trainings, and continuous user engagement for Microsoft 365, business applications and other end-user applications.
• Oversee the full lifecycle of PCs and mobile devices-including provisioning, patching, maintenance, security compliance, and lifecycle replacement-to ensure reliable, secure end‑user computing.
• Utilize hosted and on‑premise management platforms to automate device provisioning, including touchless lifecycle replacement, to reduce manual workloads and improve efficiency.
• Streamline incident and request workflows by applying ITIL, COBIT, and ITSM practices to optimize operations and enhance service delivery.
• Monitor and analyze key performance indicators-including SLA compliance, first‑contact resolution, and satisfaction scores-to drive continuous improvement of support operations.
• Monitors, evaluates, and documents staff progress and performance, providing clear expectations, constructive feedback, and support to resolve issues impacting workflow or quality while cultivating technical lead roles within the support team to further enhance team performance and technical advancement.
• Identifies and supports staff development needs by providing ongoing coaching, mentoring, technical guidance, and opportunities to build procurement knowledge, skills, and professional growth.

Working Conditions

Employee works in a standard office environment. Occasional travel usually during the workday is required. Performs continuous repetitive tasks (to include keyboarding) with one or both hands. Occasionally lifts and carries objects up to 10 pounds. Occasionally requires bending and reaching above shoulder level. Possible travel to other offices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may be subject to call-in outside of regularly scheduled work hours, or required to be on call, including on nights, weekends or holidays, to respond to emergency management activities or other incidents requiring rapid response in support of District operations.

Required Credentials for Technology Support and Enablement Manager

IT Manager 2

• Masters degree (or higher) in Information Technology or related field and Six (6) years Information Technology experience (Equivalent combination of experience and education is accepted)
• Four (4) years supervisory experience in an Information Technology management position
• Valid driver's license

IT Manager 3

• Masters degree (or higher) in Information Technology or related field and eight (8) years Information Technology experience (Equivalent combination of experience and education is accepted)
• Six (6) years supervisory experience in an Information Technology management position
• Valid driver's license

Preferred Credentials for Technology Support and Enablement Manager

• Certifications:
• CompTIA A+, Network+, Security+
• Microsoft 365
• ITIL
• COBIT
• Organizational Change Management

Application Process

The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete, in full, the District employment application. Incomplete applications will not be considered. A resume will not be considered as a substitute for the required District application for the purpose of qualification. Applicants who are within 30 days of graduation, if selected are not allowed to start until all minimum qualifications are met.

Additional Details

The primary work location for this position is out of the Brooksville, FL office. This position is eligible for compensatory time for hours worked over 40 hours, in a week.

The Technology Support and Enablement Manager will require fingerprint‑based background check.

Yes. Some travel, using District vehicle, within Districts coverage area.

About Us

The District is responsible for managing the water resources for west central Florida which includes approximately 10,000 square miles of territory spanning 16 counties and serving more than 6 million residents. Established in 1961 as a flood-protection agency, our objective is to meet the needs of current and future water users, protect and preserve our water resources, manage the water supply, protect water quality, and preserve water-related functions.

Apply Now

Start and grow your career with the District! The District prides itself on providing a positive work environment that engages and supports our employees through flexible and remote work schedules. We provide and support learning and development for staff at all levels including conferences, association memberships, and formal education. Let us know if you have previous public sector experience that may allow for additional perks! 

#WorkForOurWater

Equal Employment Opportunity/Veterans Preference/Drug-Free Workplace/Tobacco Free Campuses. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, or medical condition. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge and abilities, and the feasibility of any necessary job accommodation(s). The Southwest Florida Water Management District (District) does not discriminate on the basis of disability in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the District to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.