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Technical Support Representative

Brivo

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  • Date Posted:

    7/30/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Bethesda, MD, Lehi, UT

  • Job Type:

    Employee

  • Job Schedule:

    Alternative Schedule, Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    Professional Certification

  • Salary:

    $24 - $27 Hourly

  • Categories:

    French,  Spanish,  Call Center,  Tech Support,  Customer Service

  • Benefits:

    Paid Time Off

About the Role

Technical Support Representative

Location: Bethesda, MD or Lehi, UT United States

 Full Time

Job Description:

Summary

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).

Responsibilities

  • Serve as a customer advocate and interact with internal teams to solve issues
  • Inform customers of critical issues and system updates
  • Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service
  • Record customer interactions and resolutions in a case management system

Qualifications

  • 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications
  • Fluency in English; Spanish and/or French is a plus
  • Physical Access Control Systems (PACS) installation or maintenance is highly preferred
  • Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
  • Interest in cloud technology, SaaS, IoT
  • Passionate about delivering exceptional service
  • Ability to thrive in a team environment
  • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
  • Strong verbal and written communication skills
  • Formal technical (IT or Electronic Security) certifications or training preferred
  • CEU-qualified certifications in electronic security are a plus
  • CSEIP certification is a plus

The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. 

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