Technical Support Administrator

Title: Technical Support Administrator

Location: New York, United States

Do you have 2 years of tech support experience?

A mission-driven nonprofit is hiring a Tech Support Administrator. This person will provide first-level technical support for a public library environment. This role serves as the first point of contact for staff experiencing technology issues, ensuring timely resolution of technical requests while delivering exceptional customer service. This is a full-time, Hybrid, temporary role based in Queens, New York.

ORGANIZATION: Literary Nonprofit

LOCATION: Jamaica- Queens, NY

POSITION TITLE: Tech Support Administrator

SCHEDULE: 9-5 in person during training, then Hybrid- 3 days in person- 2 days remote

DURATION: Temporary- 6 months

HOURLY RATE: $26/hr - $28/hr 

Is This Your Dream Job? The ideal candidate is an organized problem-solver with experience supporting Windows workstations, Microsoft 365, and Help Desk operations.  

 Our Ideal Candidate:

• 2+ years of experience in a Service Desk, Help Desk, or IT Support role.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Working knowledge of Microsoft 365 applications, including Outlook and Teams.
• Experience using Active Directory for password resets, account unlocks, and basic user management.
• Experience troubleshooting desktop hardware, laptops, printers, peripherals, software, and network connectivity issues.
• Experience using a Help Desk ticketing system to document, track, and resolve support requests.
• Ability to provide remote technical support and perform approved software installations.
• Excellent troubleshooting, organizational, and documentation skills.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to manage multiple priorities in a fast-paced support environment.

Preferred Qualifications:

• Previous experience supporting users in a public sector, library, educational, or government environment.
• Experience working within a structured IT Service Desk or Help Desk environment.
• Familiarity with IT service management (ITSM) best practices.

How You Will Spend Your Day:

• Serve as the first point of contact for Service Desk (Help Desk) requests via phone, email, and ticketing system.
• Log, document, prioritize, track, and escalate support tickets as needed.
• Provide technical support for Windows 10 and Windows 11 workstations.
• Troubleshoot desktop computers, laptops, printers, peripherals, software applications, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook and Teams.
• Perform Active Directory password resets, account unlocks, and basic user account administration.
• Install approved software and provide remote technical support to library staff.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Escalate complex technical issues to senior IT staff while ensuring timely follow-up.
• Deliver professional, courteous customer service to users with varying levels of technical proficiency.
• Assist with maintaining inventory of IT equipment and related technology assets as needed.

We’d love to hear from you! 

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector. 

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.