Technical Specialist

Title: Technical Specialist CTP Long Tail

Location: Sydney Australia

Job Description:

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

The primary purpose of this role is to provide technical support to staff in line with the relevant legislative frameworks and scheme design principles to improve the performance of the claims teams in achieving strong claim and customer outcomes.

About the role

• Contribute to the development of Case Managers through identification of skill gaps and activation of coaching to improve technical excellence, strategic claims management and the customer experience.
• Support the implementation of claim resolution strategies to achieve best in industry return to health and work rates which results in higher finalisation rates, lower claim durations and lower average claims costs than industry.
• Focus on the timeliness of liability decision-making.
• Focus on settlements/offers and estimating accuracy to ensure targets are achieved.
• Ensure the Multi-Disciplinary Team (MDT) review process is implemented across portfolio effectively.
• Ensure compliance with business unit process requirements including policy and procedures, accurate estimating practices, MDT processes, Internal Review and Personal Injury Commission outcomes.
• Adhere to the Allianz Customer Service Model and Complaints Management Model.

About you

• Compulsory Third Party, Personal Injury or Liability insurance including knowledge of relevant legislation for a complex, matrixed general insurance organisation. CTP
• Commenced Technical Specialist development plan or Career Pathway
• Comprehensive understanding of compliance and best practice case management standards relevant to bodily injury claims management and the relevant jurisdiction.
• Ability to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.