Technical Solutions Engineer

Title: Technical Solutions Engineer

Location: KS-Lenexa

Job Description: Technical Solutions Engineer

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Job Description

Do you have experience in providing technical solutions to customers? Would you like to work at one of the world’s leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?

If yes, then we have an interesting role for you!

What is the job about?

We at Grundfos are looking for a Technical Solutions Engineer to join our Industry CSSC (Customer Sales and Support Centre) team.

In this role, you will actively contribute to an efficient and productive internal sales team by providing professional and effective technical advice and quotations to incoming inquiries. Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance. Provide knowledge of products, applications and services before, during, and after a transaction to maintain and improve our customer experience.

You will report to the CSSC Manager and work on a hybrid schedule out of our office in Oakville, ON, Canada or our Lenexa, KS or Brookshire, TX office in the US.

 

Your main responsibilities:

• Provide technical assistance to customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Create world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations.
• Work closely with product management, supply chain and operations to ensure an efficient process.
• Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify new business opportunities and share any potential with a nominated colleague(s).
• Ensure customer contact and account data is updated in CRM.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Contact customer to follow up on quotations.
• Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).
• Follow up on pre-defined customer interactions with set SLA.

Ad hoc tasks:

• Provide overload support for the CSC Front Line.
• Work as a subject matter expert within products, applications or processes to promote and enhance competence within the technical solutions team. 
• Knowledge-sharing sessions led or contributed to as a subject matter expert.

Your background:

We imagine that you have: 

• An Associate’s or Bachelor’s Degree in Engineering/technical field or equivalent work experience (3 - 5 years’ experience).
• Experience of 2+ years in a similar position, including opportunity and quotation management with a technical background and experience.
• Fundamental product and application knowledge – interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential, but would be an advantage).
• Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
• Working knowledge with Microsoft office, experience using SAP (CRM/SD) would be beneficial.
• Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer would be beneficial.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
• Experience in successfully engaging different groups of stakeholders in difficult and complex situations.
   

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future.

Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice.
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

The salary range for this position for candidates in the US is USD69,300 to $104,790 and for candidates in Canada it is CAD77,100 to CAD112,460. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.