Technical Customer Service Associate - Bilingual

Title: Technical Customer Service Associate - Bilingual (English and Spanish)

Location: columbus United States

Job Description:

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.

Veeva was recently named the #1 Best Place to Work in Central Ohio by Columbus Business First.

The Role

Veeva is the leading cloud software for pharmaceutical, biotechnology and medical device companies. We are looking for dedicated customer services professionals to provide guidance, advice, and technical support to our end users, ensuring an excellent experience with our products and applications. You will partner with the Customer Success team to maintain a clear understanding of customer success criteria, milestones, and culture within Veeva, and help maintain partnerships with our clients.

This role is ideal if you are looking to build a career with a company that has a proven track record of success and excellent corporate culture grounded in our values- Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva's content management software
• Identify and resolve client issues associated with Veeva's content management software
• Build strong professional relationships with all users of Veeva's content management software
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, Power Point)
• Proficiency in Spanish
• Excellent verbal and written communication skills in English and Spanish

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.